About this role
- Key Responsibility Areas:
• Sales maximization
• Providing excellent customer service at all times
• Basic administration
• Following company policies and procedures
• Assuring that showroom looks presentable at all times
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit
cards etc.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays.
- Experience and Qualifications:
• Matric
• 2 – 3 years’ retail sales experience
• Computer literate
- Skills:
• Must have a systematic work approach
• Must have excellent customer communication skills
• Must have good telephone etiquette
• Attention to detail
• Time management
• Internal motivation
• Must be able to handle conflict
• Must be able to work under pressure
• Friendly, motivated and calm
• Friendly and engaging personality
• Comfortable working with members of the public.
• Should have a confident manner
• Must be helpful and polite
• Assistants should be physically fit as they will be on their feet for most of the day and may be required to
lift large amounts of stock
• You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer
Goods, sports equipment etc.
• Able to work as part of a sales team
• Knowledge of inventory techniques
• Should be of a smart appearance and articulate
Preference will be given to employees from the designated groups in line with the provisions of the
Employment Equity Act, No. 55 of 1998 (and any amendments thereto)
Other facts
About TFG Limited
TFG holds a diversified portfolio of speciality retail assets across various product categories and consumer segments. The Group has a portfolio of 35 leading retail brands, with over 4600 outlets in 23 countries on five continents, offering customers a variety of speciality products including fashion apparel, jewellery, cosmetics, sporting apparel, electronics, homeware and furniture.
TFG has the largest speciality fashion and lifestyle retail footprint in South Africa and a growing presence in the UK and Australia.
With its vision to create the most remarkable omnichannel experiences for its customers, TFG has launched Bash, a lifestyle e-commerce offering, where the Group’s sought-after retail brands and loyal customers come together seamlessly in one virtual platform.
Visit us at www.tfglimited.co.za
What you'll do
- The Sales Consultant is responsible for maximizing sales and providing excellent customer service while ensuring the showroom is presentable. Additional duties include stock management, processing payments, and handling customer queries and complaints.
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