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Data Analyst - Customer Service
full-timeWichita

Summary

Location

Wichita

Type

full-time

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About this role

JOB SUMMARY:

Data Analysts support the development and optimization of strategic initiatives by generating actionable insights and recommendations from internal and external data. Data Analysts support business growth by using business intelligence tools to mine complex data, identify historic trends, and visualize large datasets. Data Analysts play a critical role in data governance, helping to create and maintain data standards and quality.

The Data Analyst will work as part of the skilled and passionate Customer Service team delivering business solutions that enable data driven decision making. The position’s primary role will be to leverage internal and external data using data science techniques to solve business problems. 

At Textron Aviation, we are building a community of Data & Analytics professionals with an emphasis on collaboration and cross functional support. You will have the opportunity to work closely with your peers throughout the organization toward a vision of data driven strategy

JOB RESPONSIBILITIES:

  • Develop and maintain data reports measuring daily business activities in Power BI, Alteryx, or similar tools using query languages and formula libraries such as SQL and DAX

  • Serves as an internal consultant to business leaders by conducting regular and ad-hoc analyses to convert data into strategic assets.

  • Develop technical as well as process-based solutions addressing business needs

  • Work to improve data quality by assisting data governance efforts in creating and maintaining data quality standards

  • Develop best practices and document proven solutions

  • Interface with other data professionals throughout the organization to embrace cross functional growth in analytics capabilities

  • Gather and document analytics project requirements from business stakeholders

  • Explore and understand the inner workings and market context of an aircraft OEM



EDUCATION/ EXPERIENCE:

·         Bachelor’s degree required in MIS, Computer Science, Data Analytics, Business Administration, Engineering, Mathematics, Economics, Statistics, or related technical field/coursework

·         Aviation experience preferred

QUALIFICATIONS:

·         Strong written and verbal communication skills

·         Experience with Microsoft Office including Excel and PowerPoint

·         Practical application experience with one or more analytics packages such as SAS, R, SQL, Python (& associated libraries), or similar 

·         Experience with data visualization tools such as Power BI, Tableau, or similar tools

·         Experience working with relational databases and developing complex data sets

·         Ability to identify relevant metrics and explain technical information to a broad audience

·         Desire and ability to learn and leverage new software, tools, and processes in a self-learning environment

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Other facts

Tech stack
Data Analysis,Business Intelligence,Data Visualization,SQL,DAX,Power BI,Alteryx,Data Governance,Communication Skills,Analytics,Data Quality,Relational Databases,Python,SAS,R,Excel,PowerPoint

About Textron

In 1954, in a one-room machine shop in Augusta, Georgia, the first Textron Specialized Vehicles products were born. Two brothers started with a simple belief that they could build a better golf car, that better met the customers'​ needs, than any other vehicle on the market.

Since those beginnings, the Textron Specialized Vehicles product line includes not only golf cars, but also ground support equipment for the aviation industry, industrial utility vehicles, and recreational side-by-side UTVs. The company has become a world leader in transportation and a leading global manufacturer of golf cars, side-by-sides, utility vehicles, personal transportation vehicles and aviation ground support equipment. We build thousands of vehicles each year, many of which featuring game-changing technology and innovations to improve vehicle efficiency and enhance the user experience like no other vehicle can. Today, Textron Specialized Vehicles includes brands that are leaders in the respective industries they serve -- Cushman®, E-Z-GO®, Arctic Cat®, Jacobsen®, Ransomes®, TUG™, Douglas™, Premier™, and Safeaero™.

Since 1960, the company has been part of Textron Inc. (NYSE: TXT), a global multi-industry company headquartered in Providence, RI. A Fortune 500 company with more than 35,000 employees worldwide and operations in 25 countries, Textron is known for its powerful brands, including E-Z-GO, Cessna, Beechcraft, Hawker, Bell, and Kautex, among others.

But nearly 70 years after our first product was built in that one-room shop, there is still that single belief – that we exist to build vehicles and services that exceed customers'​ expectations, better than any other offering on the market. It is the drive to sustain and improve that position – to offer an unparalleled combination of world-class products, advanced technology, manufacturing expertise, and extraordinary service – that leads Textron Specialized Vehicles to cover new ground.

Team size: 1,001-5,000 employees
LinkedIn: Visit
Industry: Motor Vehicle Manufacturing
Founding Year: 1954

What you'll do

  • The Data Analyst will develop and maintain data reports to measure daily business activities and serve as an internal consultant to business leaders. They will also work to improve data quality and assist in creating and maintaining data standards.

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Frequently Asked Questions

What does a Data Analyst - Customer Service do at Textron?

As a Data Analyst - Customer Service at Textron, you will: the Data Analyst will develop and maintain data reports to measure daily business activities and serve as an internal consultant to business leaders. They will also work to improve data quality and assist in creating and maintaining data standards..

Why join Textron as a Data Analyst - Customer Service?

Textron is a leading Motor Vehicle Manufacturing company.

Is the Data Analyst - Customer Service position at Textron remote?

The Data Analyst - Customer Service position at Textron is based in Wichita, Kansas, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Data Analyst - Customer Service position at Textron?

You can apply for the Data Analyst - Customer Service position at Textron directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Textron on their website.