Relationship Banker

Job DetailsLevel: EntryJob Location: Stephenville - Downtown - Stephenville, TX 76401Position Type: Full TimeJob Category: BankingSUMMARY: The Relationship Banker is the face of TexasBank and plays a vital role in delivering exceptional customer experience. This role focuses on developing strong, lasting relationships with both new and existing customers, by understanding their needs, recommending tailored financial solutions, educating them on digital and self-service banking options. The role needs to have strong expertise in personal and consumer banking products and services, including checking and savings accounts. A comprehensive understanding of small business banking requirements is also essential. The Relationship Banker supports all branch functions, including teller services, loan processing and cross-functional collaboration, all while representing TexasBank with professionalism, integrity and a service-first mindset.     JOB DUTIES AND ESSENTIAL FUNCTIONS: Focuses most of the time directly helping customers by deepening relationships through referrals and sales, assisting with financial needs and recommendation of products, services and solutions. Establishes trust with customers by confidently engaging them in conversations to understand their goals and deliver personalized banking solutions. Acts as a Digital Banking Ambassador by educating and training customers on how to complete transactions through our self-service digital banking channels (ATM, ITM, online banking, mobile banking) Delivers an exceptional and consistent customer experience with passion, commitment and strong service orientation.  Possesses a work ethic that includes neatness and punctuality; represents TexasBank with a high level of integrity and professionalism. Demonstrates flexibility and willingness to adapt to changing business needs, priorities and deadlines Collaborates effectively with branch team members and across departments to meet customer needs and branch goals. Communicates effectively and confidently and is comfortable engaging all customers and their needs Displays passion, commitment and drive to deliver an exceptional customer experience that improves their overall financial needs. Applies strong critical thinking and problem-solving skills to deliver timely and accurate solutions. Maintains familiarity with all types of commercial customers and the products and services to support their business needs. Provide teller support as needed, ensuring accuracy, compliance and efficiency in all transactions. Assists Loan/Lending Officers with administrative tasks related to loan processing and may coordinate loan closings, if applicable. Flexible to work weekends and/or extended hours, as needed. Perform other duties and special projects as assigned.   WORKING CONDITIONS: Air-Conditioned work environment. Consistent and timely attendance is required to ensure uninterrupted operational efficiency and exemplary service delivery.   PHYSICAL DEMANDS: Sit for extended periods of time. Walk, stand, bend, squat, twist, and reach. Simple grasping and fine manipulation. Extended keyboarding. QualificationsMINIMUM REQUIREMENTS: Two years of retail banking experience Familiarity with computers and banking applications/software. Solid understanding of direct/indirect lending products and practices. Excellent communication and interpersonal skills. Proficient in Microsoft Office applications.   PREFERRED REQUIREMENTS: Associate degree in Business Administration, Finance, Economics, or related field. Bilingual in English and Spanish is preferred.   Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.   We are an Equal Opportunity Employer TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoff, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources.