FRONT DESK AGENT *4 Days*
full-time•Tucson
About this role
Job Details
Job Location: TownePlace Suites Tucson Williams Centre - Tucson, AZ 85711
Position Type: Full Time
Job Shift: Any
Books guest reservations and/or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes call as appropriate; takes guest messages with accuracy
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Replenishes continental breakfast as needed and keeps the area clean
Ensures common area/lobby is clean
Performs laundry functions as directed
Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
Answers phone in a prompt, efficient, and friendly manner.
Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.
Balances cash bag at open and closing of each shift.
Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Qualifications
What you'll do
- The Front Desk Agent is responsible for registering guests, managing reservations, and ensuring guest satisfaction through prompt and courteous service. Additional duties include handling guest inquiries, processing payments, and maintaining cleanliness in common areas.
About Texas Western Hospitality Group
Texas Western Hospitality is the management arm of Western International, a vertically integrated lodging company with over 30 years of successful history in hotel development and operations. Headquartered in Dallas, Texas, Texas Western Hospitality (TWH) proudly manages several of the finest brands including Marriott, Hilton and IHG. TWH has grown to become one of the most respected lodging management companies in the U.S. that currently operates over 36 hotels in three states.
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Frequently Asked Questions
What does a FRONT DESK AGENT *4 Days* do at Texas Western Hospitality Group?
As a FRONT DESK AGENT *4 Days* at Texas Western Hospitality Group, you will: the Front Desk Agent is responsible for registering guests, managing reservations, and ensuring guest satisfaction through prompt and courteous service. Additional duties include handling guest inquiries, processing payments, and maintaining cleanliness in common areas..
Is the FRONT DESK AGENT *4 Days* position at Texas Western Hospitality Group remote?
The FRONT DESK AGENT *4 Days* position at Texas Western Hospitality Group is based in Tucson, Arizona, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the FRONT DESK AGENT *4 Days* position at Texas Western Hospitality Group?
You can apply for the FRONT DESK AGENT *4 Days* position at Texas Western Hospitality Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.