I. JOB SUMMARY

Performs complex professional assistance work for an agency executive. Work involves coordinating 
high-level administrative operations of the division; and providing guidance to others. Works under 
general supervision with moderate latitude for the use of initiative and independent judgment. 

II. ESSENTIAL FUNCTIONS

A. Provides administrative and technical assistance to an agency executive; reviews administrative 
practices and programs and assists in formulating policies; communicates administrative 
policies, procedures, standards, and methods; reviews reports, analyses, grievances, and other 
documents; and advises the agency executive on administrative matters.

B. Assists in planning and preparing complex reports, correspondence, forms, and other 
documents; investigates and conducts research; prepares recommendations and proposed 
responses; assists in preparing and maintaining manuals and publications; and assists in budget 
preparation.

C. Coordinates work with agency departments and other agencies and organizations; establishes 
and maintains liaison with other divisions, correctional units, other agencies and organizations, 
legislators and the public; and interprets and responds to requests for information.

D. Plans and schedules meetings and conferences; prepares agendas and related documents; 
makes travel arrangements and prepares related documentation; and establishes and 
coordinates filing, record keeping, and records management systems.

E. Provides technical guidance to support staff.

* Performs a variety of marginal duties not listed, to be determined and assigned as needed.

III. MINIMUM QUALIFICATIONS

A. Education, Experience, and Training

1. Bachelor’s degree from a college or university accredited by an organization recognized by 
the Council for Higher Education Accreditation (CHEA) or by the United States Department 
of Education (USDE). Major course work in Business Administration, Criminal Justice, or a 
related field preferred. Each year of experience as described below in excess of the required 
one year may be substituted for fifteen semester hours from an accredited college or 
university for each six-month increment of experience.

2. One year full-time, wage-earning secretarial, administrative support, or technical program 
support experience.

3. Computer operations experience preferred.

4. Experience in the use of Microsoft Office Suite or equivalent to include word processing, 
spreadsheet, database, or presentation software programs preferred.

5. Criminal justice experience preferred.

B. Knowledge and Skills

1. Knowledge of office practices and procedures.

2. Knowledge of applicable state and federal laws, rules, regulations, and statutes.

3. Knowledge of agency and departmental organizational structure, policies, procedures, 
rules, and regulations preferred.

4. Skill to communicate ideas and instructions clearly and concisely.

5. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the 
public.

6. Skill to interpret and apply rules, regulations, policies, and procedures.

7. Skill in administrative problem-solving techniques.

8. Skill to prepare and maintain accurate records, files, and reports.

9. Skill to review technical data and prepare technical reports.

10. Skill in the use of computers and related equipment in a stand-alone or local area network 
environment.

11. Skill in the use of Microsoft Office Suite or equivalent to include word processing, 
spreadsheet, database, or presentation software programs.

12. Skill to formulate administrative policies and procedures.

13. Skill to plan and coordinate meetings.

14. Skill to type 45 words per minute (with no more than 10 errors) preferred.

IV. ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION

A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend 
repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, 
alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate 
motor equipment.

B. Conditions include working inside, working around machines with moving parts and moving 
objects, radiant and electrical energy, working closely with others, working alone, working 
protracted or irregular hours, and traveling by car, van, bus, and airplane.

C. Equipment (machines, tools, devices) used in performing only the essential functions include 
computer and related equipment, calculator, copier, fax machine, telephone, dolly, and 
automobile.