I. JOB SUMMARY

Performs highly complex case management work. Work involves reviewing and tracking case 
management activities; and assisting in developing program goals, objectives, and procedures. 
Works under limited supervision with considerable latitude for the use of initiative and independent 
judgment.

II. ESSENTIAL FUNCTIONS

A. Provides ongoing case management and reviews and tracks case management activities for 
substance use inmates; interviews inmates to gather information to assess service needs and 
review progress and compliance within the program; and participates in team meetings for 
individualized program planning, behavioral interventions, and reentry planning.

B. Assists with program monitoring and evaluation; assesses inmates to identify problem areas, 
service gaps, and areas that are barriers to services; and participates in the quality assurance 
process.

C. Provides liaison with service providers; and assists with Intra-agency and Interagency services 
coordination and referrals. 

D. Documents and maintains program activity and case management records; and prepares and 
reviews reports.

E. Prepares and presents educational materials in individual and group settings.

F. Coordinates activities within the treatment program; carries a caseload for cognitive-based 
services; works with the treatment team of licensed chemical dependency counselors, qualified 
credentialed counselors, security staff, supervision officers, and others to monitor inmate 
progress; and makes recommendations in treatment planning.

* Performs a variety of marginal duties not listed, to be determined and assigned as needed.

III. MINIMUM QUALIFICATIONS

A. Education, Experience, and Training

1. Graduation from an accredited senior high school or equivalent or GED.

2. Three years full-time, wage-earning case processing, case management, social services, 
criminal justice, human services, counseling, substance abuse treatment, or rehabilitative 
programming experience. Fifteen semester hours from a college or university accredited by 
an organization recognized by the Council for Higher Education accreditation (CHEA) or by 
the United States Department of Education (USDE) may be substituted for each six months 
of experience.

3. Rehabilitation programming experience preferred.

4. Transitional and reentry planning preferred.

B. Knowledge and Skills

1. Knowledge of case management principles, objectives, standards, and methods.

2. Knowledge of applicable state and federal laws, rules, regulations, and statutes.

3. Knowledge of agency and departmental organizational structure, policies, procedures, 
rules, and regulations preferred.

4. Knowledge of agency substance use treatment program policies and procedures preferred.

5. Skill to communicate ideas and instructions clearly and concisely.

6. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the
 public.

7. Skill to interpret and apply rules, regulations, policies, and procedures.

8. Skill in problem-solving techniques.

9. Skill to prepare and maintain accurate records, files, and reports.

10. Skill to review technical data and prepare technical reports.

11. Skill to plan work in order to meet established guidelines.

12. Skill to assess inmate needs, coordinate inmate services, and implement program services.

13. Skill to gain knowledge of agency and divisional core competencies.

14. Skill to model the way for positive change.

IV. ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION

A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend 
repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, 
alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate 
motor equipment.

B. Conditions include working inside, working around machines with moving parts and moving 
objects, radiant and electrical energy, working closely with others, working alone, working 
protracted or irregular hours, excessive or intermittent noise, and traveling by car, van, bus, and 
airplane.

C. Equipment (machines, tools, devices) used in performing only the essential functions include 
computer and related equipment, calculator, copier, fax machine, telephone, dolly, and 
automobile.