JOB SUMMARY
Performs complex administrative support work. Work involves providing administrative support 
including disseminating information; assisting with maintaining filing systems; preparing and editing 
reports and documents; and providing guidance to others. Works under general supervision with 
moderate latitude for the use of initiative and independent judgment.
ESSENTIAL FUNCTIONS
A. Serves as liaison between training department staff and information technology; and submits 
requests for database access, installation of equipment, and other computer-related needs. 
B. Compiles, verifies, updates, and maintains correctional training statistical data; compiles and 
enters data, and prepares reports, charts, forms and graphs; and prepares and disseminates 
information concerning correctional training programs and training class documentation.
C. Prepares, edits, and distributes correspondence, reports, forms, and other documents; and
maintains filing, record keeping, and records management systems to include automated 
information systems.
D. Provides customer service and responds to inquires; monitors and reviews data entered by 
others in the training database; and assists in troubleshooting and solving training database and 
computer-related problems.
E. Provides technical support and training to staff in proper class documentation and in the 
utilization of the agency consolidated training database. 
* Performs a variety of marginal duties not listed, to be determined and assigned as needed.

MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
1. Graduation from an accredited senior high school or equivalent or GED.
2. Two years full-time, wage-earning customer service, clerical, secretarial, administrative 
support, or technical program support experience. Fifteen semester hours from a college or 
university accredited by an organization recognized by the Council for Higher Education 
Accreditation (CHEA) or by the United States Department of Education (USDE) may be 
substituted for each six months of experience.
3. Computer operations experience preferred.
4. Experience in the use of Microsoft Office Suite or equivalent to include work processing, 
spreadsheet, database, or presentation software programs preferred.
B. Knowledge and Skills
1. Knowledge of office practices and procedures.
2. Knowledge of business terminology, spelling, punctuation, and grammar.
3. Knowledge of agency and departmental organizational structure, policies, procedures, 
rules, and regulations preferred.
4. Skill to communicate ideas and instructions clearly and concisely. 
5. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the 
public. 
6. Skill to interpret and apply rules, regulations, policies, and procedures.
7. Skill in problem-solving techniques. 
8. Skill in the use of computers and related equipment in a stand-alone or local area network 
environment.
9. Skill to prepare and maintain complex records and files in an automated system.
10. Skill in the electronic transmission of communications.
11. Skill in the use of Microsoft Office Suite or equivalent to include word processing, 
spreadsheet, database, or presentation software programs.
12. Skill to type 45 words per minute (with no more than 10 errors) preferred.

ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend 
repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, 
alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate 
motor equipment.
B. Conditions include working inside, working around machines with moving parts and moving 
objects, radiant and electrical energy, working closely with others, working alone, working 
protracted or irregular hours, and traveling by car, van, bus, and airplane.
C. Equipment (machines, tools, devices) used in performing only the essential functions include 
computer and related equipment, calculator, copier, fax machine, paper shredder, telephone, 
dolly, and automobile.