JOB SUMMARY
Performs routine administrative support work. Work involves providing administrative support 
including disseminating information; assisting with maintaining filing systems; and preparing and 
editing reports and documents. Works under moderate supervision with limited latitude for the use 
of initiative and independent judgment.

ESSENTIAL FUNCTIONS
A. Prepares, edits, and distributes correspondence, reports, forms, and other documents; and 
coordinates work with other departments, units, and staff. 
B. Reviews inmate correspondence and processes denials content received in violation of the 
correspondence rules; and responds to inmate inquiries regarding rules, regulations, policies, 
and procedures.
C. Performs data entry, retrieval, and data searches; assists in preparing reports; and maintains 
files and records for the unit mail room operations.
D. Maintains log of inmate special, legal, and media mail; and processes electronic 
communications, certified mail, and packages received.
* Performs a variety of marginal duties not listed, to be determined and assigned as needed.

MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
1. Graduation from an accredited senior high school or equivalent or GED.
2. Customer service, clerical, administrative support, technical program support, mail room, or correctional unit operations experience preferred. 

Knowledge and Skills
1. Knowledge of office practices and procedures.
2. Knowledge of mail room operations and agency rules, regulations, policies, and procedures 
regarding inmate mail preferred.
3. Knowledge of agency and departmental organizational structure, policies, procedures, 
rules, and regulations preferred. 
4. Skill to communicate ideas and instructions clearly and concisely. 
5. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the 
public.
6. Skill to interpret and apply rules, regulations, policies, and procedures. 
7. Skill in the use of computers and related equipment in a stand-alone or local area network 
environment.
8. Skill to prepare and maintain accurate records, files, and reports.

 ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend 
repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, 
alphabetize, lift and carry 15-44 lbs., perceive depth, operate a motor vehicle, and operate motor 
equipment.
B. Conditions include working inside, working around machines with moving parts and moving 
objects, radiant and electrical energy, working closely with others, working alone, working 
protracted or irregular hours, and traveling by car, van, bus, and airplane.
C. Equipment (machines, tools, devices) used in performing only the essential functions include 
computer and related equipment, calculator, copier, fax machine, telephone, cart, dolly, and automobile.