Service Advisor
OTHER•Plano
About this role
Job Details
Job Location: TCC#1-Plano, TX - Plano, TX 75075
Job Summary:
Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.
Duties/Responsibilities:
- Examine damage to determine the extent of body, structural, mechanical, or interior damage
- Prepare estimates to repair vehicle
- Explain repair process to customers
- Communicate with customers insurance related to damages and obtain repair authorization
- Complete vehicle check-in with customer
- Explain and communicate repair process, estimated repair time and any updates with the customer
- Handle total loss process
- Perform final Quality Control inspection
- Upon completion of repair work, deliver vehicle to customer
- Comply with all TCC’s safety standards, guidelines, and procedures
- Perform other related duties as assigned
Qualifications
Requirements:
- Positive, friendly, and approachable demeanor
- Exemplary customer service skills
- Exceptional multi-tasking and problem-solving skills.
- Excellent organizational skills.
- Exceptional verbal and written communication skills
- Must be 18 years or older
- Valid Driver's License
Education and Experience:
- Prior automotive collision estimating experience
- Experience with preparing estimates in CCC One preferred
- Proficient with a computer and software
Physical Requirements:
- Must be able to work safely in a noisy area with many odors present.
- Must be able to lift 10 lbs. regularly.
- Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
- Must be able to reach below and above shoulder level
What you'll do
- The Service Advisor inspects vehicles to determine necessary repairs and prepares estimates for customers. They also communicate with customers regarding the repair process and handle the total loss process.
About TEXAS COLLISION CENTERS INC
FAMILY
Family is at Our Core.
We are a local, family-owned business that values all of our teammates and customers as part of the Texas Collision Center family. This is the very core of who we are.
INTEGRITY
We do the right thing, the right way, every time.
We believe in the work we do and we back it with the Texas Collision Center promise of a lifetime warranty. That’s the way business should be done.
SERVICE
We deliver personalized, hometown service backed by exceptional work
We earn the trust of our customers by consistently delivering exceptional work, transparent communication and an overall meaningful experience that extends beyond the vehicle.
COMMUNITY
What we do improves the quality and lives of those in our community.
We call North Texas home. That’s why we believe in serving our community by partnering with organizations, first-responders, educators, military personnel and our neighbors that make a lasting impact on our hometown.
Ready to join TEXAS COLLISION CENTERS INC?
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Frequently Asked Questions
What does a Service Advisor do at TEXAS COLLISION CENTERS INC?
As a Service Advisor at TEXAS COLLISION CENTERS INC, you will: the Service Advisor inspects vehicles to determine necessary repairs and prepares estimates for customers. They also communicate with customers regarding the repair process and handle the total loss process..
Is the Service Advisor position at TEXAS COLLISION CENTERS INC remote?
The Service Advisor position at TEXAS COLLISION CENTERS INC is based in Plano, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Advisor position at TEXAS COLLISION CENTERS INC?
You can apply for the Service Advisor position at TEXAS COLLISION CENTERS INCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.