About this role
We’re looking for a Practice Administrator II, someone who’s a strong leader to support our fast paced Maternal Fetal Medicine team. In this position you will plan, organize, staff, and direct activities in the Physician Service Organization's clinical sections in collaboration with designated physician leader(s). Activities include planning and performance management, performance improvement, coaching, staffing, budgeting, policies and procedures, and collaboration with Baylor College of Medicine on the section's research and academic pursuits.
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Job Duties & Responsibilities
- Quality care: Ensures delivery of quality, cost effective patient care within family-centered care environment by coordinating and participating in service-based and cross-functional performance improvement activity that improves patient access/flow, patient/family satisfaction, referring physician satisfaction, research and clinical outcomes, or employee acquisition, satisfaction, and/or retention. Monitors the resolution and escalation of patient/family issues and coordinates special service recovery efforts.
- Revenue monitoring: Budgets for and plans to realize expected levels of professional fee and technical revenue; accounts for and routinely reports on status and changes in revenue; and generates action plans to address financial issues.
- Expense monitoring: Monitors operation of a budget-sensitive service model, including departmental staffing requirements and productivity levels by establishing, and/or contracting for related service performance from other departments (OR, ICU, Cardiology, HR, Contracting, etc.); adapts model based on strategic considerations and short-term fluctuations in the operating environment.
- Coordination of resources across 3-part mission: Coordinates service and departmental planning and process improvement across patient care, research and academics reviews proposed project initiatives strategic relevance and resource requirements and facilitates departmental prioritization; partners cross-functionally with leaders across sections to raise and resolve issues.
- Service Support: Provides support for new program development, faculty recruitment process, credentialing process, and faculty development.
- Human Resources management: Provides structured feedback for each staff member through yearly development plans and informal and/or formal follow-up at least twice a year. Handles performance issues of staff within the section as per policy.
- System wide involvement: Participates in other various hospital system and academic projects as appropriate.
Skills & Requirements
- Required bachelor's Degree Education Details Business, healthcare or related field
- Preferred master's degree in business, health care or related field
Required:
3 years’ Healthcare operations experience and 2 years’ Supervisory experience
OR
Completion of an ACHE Postgraduate Administrative Fellowship and 1 year of supervisory experience.
Other facts
About Texas Children's Hospital
Texas Children’s Hospital is a world-class pediatric facility, nationally recognized as a top children’s hospital, and voted one of the best places to work in Houston for nine years running. We’re committed to creating a healthy community for children by providing the best pediatric care possible, through groundbreaking research and emphasis on education. We also offer a full continuum of family-centered care for women, from obstetrics to well-woman care. As a team member at Texas Children’s Hospital, you’ll work in an environment that values your voice. Texas Children's Hospital, headquartered in Houston, Texas, is recognized as one of America's best children's hospitals.
What you'll do
- The Practice Administrator II will plan, organize, staff, and direct activities in the clinical sections of the Physician Service Organization. This includes ensuring quality patient care, monitoring revenue and expenses, and coordinating resources across patient care, research, and academics.
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