About this role
We are searching for a Concierge Nurse Navigator at the TCP Medical Group clinic someone who works well in a fast-paced setting. In this position, you will deliver comprehensive clinical, operational, and administrative support to ensure high-quality patient care and efficient practice operations. Support daily workflow, managing medical supplies, ensuring compliance with regulatory standards, and maintaining accurate financial and membership records. Provide direct patient care through preparing patients for examinations, assisting providers during procedures, administering medications, collecting specimens, performing laboratory tests, and coordinating referrals.
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Job Duties & Responsibilities
- Provides Daily Operations
- Monitors and ensures patient flow
- Prepares deposit weekly and assures daily work is balanced and ready for pickup by bank courier
- Collects and disseminates mail and deliveries per practice protocol
- Participates in interdisciplinary meeting to promote and ensure adjustment and continuity of patient care
- Prepares patient for examination per practice protocol
- Completes treatments/lab as directed by provider and within scope of position
- Triages phone calls per practice protocol and within scope of practice
- Documents all clinical patient care calls and interventions per organization recommendations
- Participates in quality improvement initiatives that support patient care
- Verifies provider order and patient per practice protocol
- Collects and processes specimen according to manufacturer’s instructions and using proper technique
- Coordinates patient care by following up on lab results, ER visits, or any part of care that needs coordination
- Coordinates referrals
- Reviews billing information
- Monitors TCP Concierge Self-Pay Workqueue on a weekly basis and corrects within seven (7) business days of delinquency
Skills & Requirements
- Diploma or GED And Other Diploma or Certificate from a school of vocational nursing Required OR Documentation from the Texas Board of Nursing verifying an exception to the requirement for a diploma from a school of vocational nursing
- LVN - Lic-Licensed Vocational Nurses State of Texas
- BLS - Cert-Basic Life Support American Heart Association
- 1 year LVN experience required
- 1 year pediatrics exp preferred
- 1 year Nurse Navigation expeience in a specialty perferred
Other facts
About Texas Children's Hospital
Texas Children’s Hospital is a world-class pediatric facility, nationally recognized as a top children’s hospital, and voted one of the best places to work in Houston for nine years running. We’re committed to creating a healthy community for children by providing the best pediatric care possible, through groundbreaking research and emphasis on education. We also offer a full continuum of family-centered care for women, from obstetrics to well-woman care. As a team member at Texas Children’s Hospital, you’ll work in an environment that values your voice. Texas Children's Hospital, headquartered in Houston, Texas, is recognized as one of America's best children's hospitals.
What you'll do
- The Concierge Nurse Navigator will provide comprehensive clinical, operational, and administrative support to ensure high-quality patient care and efficient practice operations. Responsibilities include managing patient flow, preparing patients for examinations, assisting providers, and coordinating referrals.
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