Who we are

The opportunity

Our company is seeking a Network Ctrl/Admin Professional (NOC) tier 1 professional to join our team. As a NOC tier 1, you will be responsible for providing technical support to our employees via phone, email, and remote access tools. Your primary responsibilities include monitoring and troubleshooting network problems, escalating critical issues to higher tiers if necessary, and documenting troubleshooting procedures to be used as reference material. As a member of our team, you will be part of a 24/7 operations team that ensures our clients' networks are running smoothly.

How you’ll spend your day

For the Network Ctrl/Admin Professional I in Network Operation Center in a Large Enterprise, required IT oriented, hungry for knowledge and tech savvy candidate.

Network Operation in our company is playing a key role in Managing and Monitoring IT infrastructure and applications worldwide.

• Monitor network elements, servers, and applications using network management tools to identify and resolve issues proactively.
• Act as the first point of contact for Major incident/P1/P2 issues via phone and email.
• Troubleshoot reported relevant issues and escalated critical issues to higher tiers.
• Record and track all support requests and resolutions in the ticketing system.
• Maintain appropriate documentation, procedures, and operational methods.
• Ensure timely communication of network status with clients and internal teams!
• Knowledge in basic networking configurations
• Managing Major Incident incidents across the IT and Business Unit
• Following up on RCA.
• Server monitoring, alert acknowledgement, and initial troubleshooting.
• Proactive and reactive monitoring of technology systems including applications, databases, datacenters.
• Network links monitoring and following up with providers for fault resolution.
• Track and document network issues and compile incident reports.
• Alerting the team and project owners of any alerts for customers.
• Initial Windows server support as needed.
• Knowledge on ticketing systems and ITIL process.
• Coordinate with ISP/Customers for link issues.
• Network devices monitoring and initial checks.

Your experience and qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• Relevant Courses and Certifications (CCNA, MSCA, ITIL)
• Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls).
• 2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience
• 2+ Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent

Additional Requirements:

• This is a Permanent Night Shift only 10:30 PM IST to 07:30 AM IST.
• This is Work from Office shift, commute to office location for work.
• No Rotational shift apart from the one mentioned above.

Reports To

Assoc Dir ITO, Network Operations Centre

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