Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

This section is where we attract the attention of potential candidates and sell the role. How has the role come about? What makes it appealing? What are the key responsibilities? How is the role better with Teva than with another company? Wherever possible, we should bring through the essence of our EVP pillars, i.e., we care, we’re in it together, and we make work fulfilling.

How you’ll spend your day

Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support.
Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics.
Handle service entitlement failures associated with requests for in-scope services.
Assign records to other support groups, as and when required.
Act as service desk's advocate when dealing with other support / resolver groups.
Initiate the service outage procedure, update VRU status messages with outage information, as required.
Process requests for password resets and manage the requests to satisfactory completion.
Accurately log all interactions via established business processes and tools.
Understand and contribute to the improvement of various performance metrics.
Update inventory for software licenses, hardware and reporting.

Your experience and qualifications

0-1 year experience as a technical service desk agent
Excellent logical reasoning, troubleshooting and problem determination skills
Strong communication (verbal and written) skills
Knowledge and experience with Remote takeover tools.
Work in office is required (No work from home option)

Competencies

5. Functional - Key functional requirements set by hiring manager

AC - Agility and resilience

AC - Analytical Thinking

AC - Communicating & Influencing

AC - Customer Focus

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Other facts

Tech stack

Problem Determination,Technical Advice,Troubleshooting,Communication,Remote Takeover Tools,Inventory Management,Performance Metrics,Service Desk Advocacy

About Teva Pharmaceuticals

Teva Pharmaceuticals is a leading innovative biopharmaceutical company, enabled by a world-class generics business. For over 120 years, Teva’s commitment has never wavered. From innovating in the fields of neuroscience and immunology to providing complex generic medicines, biosimilars and pharmacy brands worldwide, Teva is dedicated to addressing patients’ needs, now and in the future. At Teva, We Are All In For Better Health. To learn more about how we make it happen, visit www.tevapharm.com.

Our community guidelines may be found here: https://www.tevapharm.com/news-and-media/teva-social-media-guidelines/

Please note that adverse effects for any of our products should be reported at: https://www.tevapharm.com/teva-medical-information/report-a-side-effect-form/

Product-specific questions should be directed to Teva or Teva Group subsidiaries in your country. Contact details and Teva's Pharmacovigilance Privacy Policy may be found here:
http://www.tevapharm.com/contact_us/

Team size: 10,001+ employees

Website: http://www.tevapharm.com

LinkedIn: Visit

Industry: Pharmaceutical Manufacturing

What you'll do

The role involves performing initial problem determination and providing technical advice to end users. Additionally, it includes logging interactions and managing service requests.

Ready to join Teva Pharmaceuticals?

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Frequently Asked Questions

What does a Graduate Trainee do at Teva Pharmaceuticals?

As a Graduate Trainee at Teva Pharmaceuticals, you will: the role involves performing initial problem determination and providing technical advice to end users. Additionally, it includes logging interactions and managing service requests..

Why join Teva Pharmaceuticals as a Graduate Trainee?

Teva Pharmaceuticals is a leading Pharmaceutical Manufacturing company.

Is the Graduate Trainee position at Teva Pharmaceuticals remote?

The Graduate Trainee position at Teva Pharmaceuticals is based in Yelahanka taluku, Karnataka, India. Contact the company through Clera for specific work arrangement details.

How do I apply for the Graduate Trainee position at Teva Pharmaceuticals?

You can apply for the Graduate Trainee position at Teva Pharmaceuticals directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Teva Pharmaceuticals on their website.