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We're committed to bringing passion and customer focus to the business.

Job Summary

The Lead Server (FOH Lead) is responsible for overseeing daily front-of-house operations to ensure exceptional guest service, strong team coordination, and overall operational efficiency. This role supports the management team by supervising FOH staff, maintaining service standards, and fostering a positive, professional work environment. The ideal candidate is a natural leader with excellent communication skills and a passion for hospitality.

Essential Duties and Responsibilities:

• Lead, support, and supervise FOH team members during shifts to ensure smooth operations and high service standards.
• Greet and engage with guests to create a welcoming and memorable dining experience.
• Monitor dining room flow, wait times, and table turnover to optimize seating efficiency and guest satisfaction.
• Train new FOH staff and provide ongoing coaching, guidance, and performance feedback.
• Address guest concerns or complaints promptly and professionally, ensuring resolution and satisfaction.
• Maintain cleanliness, organization, and safety standards throughout all FOH areas.
• Assist with opening and closing procedures, including cash handling, checkout, and shift reports.
• Communicate effectively with kitchen staff and management to ensure seamless service execution.
• Uphold all company policies, procedures, and brand standards at all times.

Qualifications:

Education and Experience

• High school diploma or equivalent required.
• Minimum of 2 years of experience in a front-of-house role within the hospitality or restaurant industry.
• Previous leadership or supervisory experience preferred.

Skills and Abilities

• Strong interpersonal, leadership, and communication skills.
• Ability to lead by example and motivate a diverse team.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• Familiarity with POS systems and basic cash-handling procedures.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 

REASONING ABILITY 

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The role involves handling sensitive and confidential information, requiring a high level of integrity and discretion. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Standing for long periods of time 

• Ability to list up to 50 lbs.  

• Ability to sit for prolonged periods at a desk and work on a computer. 

• Ability to bend, twist and climb ladder and work at heights above eight (8) feet.   

The ability to stand, stoop, lift, wipe, reach and type without assistance from others.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!