It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
POSITION OVERVIEW
We are seeking an experienced, service-oriented Food and Beverage General Manager to lead and oversee all aspects of food and beverage operations within a single location. The GM is responsible for ensuring high-quality guest experience, optimizing operational efficiency, managing staff performance, and driving financial success. This role requires hands-on leadership, strong financial oversight, and a deep understanding of food and beverage service standards, safety regulations, and team development.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
Lead daily operations of all food and beverage outlets, including restaurants, bars, banquets, and catering (if applicable)
Develop and implement service standards and operating procedures to ensure consistent guest satisfaction
Hire, train, schedule, and supervise front-of-house and back-of-house staff
Monitor inventory, purchasing, and vendor relationships to ensure cost-effective procurement and product quality
Ensure compliance with all food safety, sanitation, and alcohol service regulations
Develop and manage budgets, forecast sales, and control costs including labor, food, and beverage expenses
Analyze financial statements and KPIs to identify areas for improvement
Resolve guest concerns promptly and professionally, maintaining high service recovery standards
Coordinate with culinary teams, marketing, and event departments to support promotions, seasonal offerings, and private events
Lead employee engagement efforts, enforce company policies, and promote a positive work environment
Oversee health and safety inspections and ensure all operational licenses and permits are current
Maintain the cleanliness, functionality, and ambiance of all food and beverage spaces
Report on performance updates and key operational insights to senior management
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Bachelor’s degree in hospitality management, Business, or a related field (preferred)
Minimum 5+ years of progressive experience in food and beverage management, including 2+ years in a general manager or senior leadership role
Strong knowledge of food and beverage operations, cost controls, service standards, and guest relations
Proven leadership, team development, and conflict resolution skills
Strong financial acumen and experience with budgeting, forecasting, and P&L management
Excellent communication, organizational, and problem-solving abilities
Proficiency with POS and restaurant management systems
Ability to work a flexible schedule including nights, weekends, and holidays
Must be able to pass background checks and meet regulatory compliance standards
WORK ENVIRONMENT
Fast-paced restaurant, bar, or hospitality setting
May involve working in both front-of-house and kitchen/back-of-house environments
Exposure to food, cleaning chemicals, high heat, and noise
Regular interaction with guests, staff, and vendors
Work hours may extend beyond regular business hours depending on operational needs
PHYSICAL DEMANDS
Must be able to stand and walk for long periods during shifts
Frequent bending, lifting (up to 40 lbs.), and reaching
Manual dexterity to operate POS systems, office equipment, and handle food items
Ability to stay alert, focused, and responsive throughout long or late shifts
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Food Safety Manager Certification (e.g., Serv-Safe)
Alcohol Service Certification (e.g., TIPS or state/local equivalent)
Any additional permits or licenses required by local or state law
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
At Terrible’s, we are obsessively focused on our Team Members, our customers, and our community. As a family-owned business since 1959, we’ve spent over 65 years bringing our vision for a #DeliberatelyDifferent experience to convenience stores, car washes, restaurants and taverns, casinos and more. We take pride in being a valued part of the daily lives of each person we serve and are fiercely dedicated to making a positive impact on individuals both inside and outside our company who make up the Terrible’s family.
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