Job Description:

Position Title: Product Support Specialist

Location:

Reporting To: Regional Product Support Manager

Travel Required: 70%

This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the Louisiana territory and the selected candidate must reside in one of these areas.

Main Duties and Responsibilities

• Identifies and resolves customer concerns with Genie AWP products

• Assists customers with their service training needs and information

• Assists engineering as requested with the improvement and development of Genie AWP products

• Assists all customers with the safe and proper operation of Genie AWP products

• Requires up to 70% travel (fleet vehicle provided) in Louisiana

Required Qualifications

• Must be located in -

• High school diploma or equivalent

• 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)

• Must have strong interpersonal and communication skills

• Valid driving license with clean driving records

• Knowledge of construction equipment

Preferred Qualifications

• Excellent problem-solving skills

• Great attitude and high energy

• Excellent learning and training skills

• Can work independently or in a team environment

• Detail oriented with strong problem-solving skills

• The ability to manage multiple tasks despite frequent interruptions

• Strong orientation towards quality, safety, and continuous improvement

• Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support

• Hands-on knowledge of Genie product line is desirable

• Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices)

• Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products

The salary range for this position is $79,200.00 - $90,000.00 USD. The salary range may be higher or lower depending on the applicant's location. In addition to base salary, this position is eligible for a performance bonus.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at [email protected]. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.