About this role
Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost.
• Perform system installation, PM, calibration, retrofit, training and troubleshooting.
• Escalates service problem and take ownership of problem until it is resolved.
• Provides technical expertise and value to customers.
• Provides answers to customer inquiries concerning system.
• Provides hardware development and consultation.
• More senior levels may provide recommendations/inputs into the next generation product development.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.
• Degree in electronics engineering or related field.
• Experience in working with customer in the semi test area is a plus.
• Has a good working attitude and willingness to work.
• Can work under higher pressure & deal with constant requirement changes.
• Have testing or ATE experience will be a plus.
• Fluent in English is a plus.
• Having experience in handler/prober H/W docking integration will be a plus.
• Flexible to support business trip as project requirement.
• ATE experience with on site support at OSAT will be a plus.
Benefits
Teradyne offers a variety of robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs, and more.
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Other facts
About Teradyne
Teradyne brings high-quality innovations such as smart devices, life-saving medical equipment and data storage systems to market, faster. Its advanced test solutions for semiconductors, electronic systems, wireless devices and more ensure that products perform as they were designed. Its robotics offerings include collaborative and mobile robots that help manufacturers of all sizes improve productivity and lower costs.
What you'll do
- The role involves creating and implementing customer support plans to reduce equipment downtime and maintenance costs, alongside performing system installation, maintenance, calibration, and troubleshooting. The engineer must also provide technical expertise, answer customer inquiries, and offer hardware development consultation.
Ready to join Teradyne?
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