About this role
Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
Project Manager / Customer Engagement Manager
- Build relationships with strategic semiconductor customer management/engineering
- Lead customer escalations and communicate containment and improvement plans with all levels of customer management and engineering
- Work with Sustaining Engineering and Product Support groups for technical issue resolution
- Develop reliability improvement plans for customer sites and platforms.
- Work directly with Factory and Suppliers to drive RCCA
- Translate Voice Of the Customer, into prioritized requirements.
- Frequent travel to semiconductor customer sites and Teradyne field offices
- Demonstrated analytical skills and capacity for developing and understanding strategy.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.
- BSEE or equivalent technical degree [Computer Science, Physics, etc] or field/practical experience – MBA (Preferred)
- 7-10 years of direct customer support experience, in semiconductor/ATE industry
- Demonstrated knowledge of semiconductor equipment, subsystems and support
- Ability to interact with diverse technical and non-technical groups, including Field/Sales Support organizations, spanning all organizational levels
- Excellent communication and interpersonal skills, ability to take initiative and build strong, productive relationships
We are only considering candidates local to position location [Korea] and are unable to provide relocation for this position
This position is not eligible for visa sponsorship.
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Other facts
About Teradyne
Teradyne brings high-quality innovations such as smart devices, life-saving medical equipment and data storage systems to market, faster. Its advanced test solutions for semiconductors, electronic systems, wireless devices and more ensure that products perform as they were designed. Its robotics offerings include collaborative and mobile robots that help manufacturers of all sizes improve productivity and lower costs.
What you'll do
- The Project Manager will build relationships with strategic semiconductor customers and lead customer escalations while communicating improvement plans. They will also work with engineering teams for technical issue resolution and develop reliability improvement plans.
Ready to join Teradyne?
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