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Product Support Engineer
full-timeSeoul

Summary

Location

Seoul

Type

full-time

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About this role

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. 

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

 

Opportunity Overview

  • Lead efforts to be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms.
  • Collaborate in the Product Development process to influence and prepare new products for successful deployment to the field.
  • Analyze trends and identify opportunities to improve the reliability of our systems.
  • Provide timely and accurate support to field organizations in response to a wide array of customer issues.
  • Identify opportunities to use technology to improve the way that we delivery support to our customers.
  • Preferred prior experience with ATE, especially Magnum testers and semiconductor device handlers and probers.
  • Supporting our Sales Team in managing customer escalations.  

 

All About You 

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

  • Minimum of 3 years of experience in a related engineering role
  • BS or MS in Mechanical, Electrical or Computer engineering and demonstrated desire to be a practicing engineer.
  • Expert Computer Skills
  • Design for Serviceability and Reliability
  • Technical Areas:
  • Excellent critical thinking, and problem solving skills
  • Excellent verbal and written skills
  • Commitment to product quality and customer satisfaction.
  • Solid presentation skills
  • Team player
  • Must be willing to travel up to 25%

 

#L1-SJ1

 

Other facts

Tech stack
Product Support,Engineering,Collaboration,Critical Thinking,Problem Solving,Communication,Presentation Skills,Team Player,Technical Analysis,Customer Support,Reliability Improvement,Serviceability Design,ATE Experience,Sales Support,Technology Utilization,Field Support

About Teradyne

Teradyne brings high-quality innovations such as smart devices, life-saving medical equipment and data storage systems to market, faster. Its advanced test solutions for semiconductors, electronic systems, wireless devices and more ensure that products perform as they were designed. Its robotics offerings include collaborative and mobile robots that help manufacturers of all sizes improve productivity and lower costs.

Team size: 5,001-10,000 employees
LinkedIn: Visit
Industry: Semiconductor Manufacturing
Founding Year: 1960

What you'll do

  • Lead efforts to become a subject matter expert on Teradyne platforms and collaborate in the product development process. Analyze trends to improve system reliability and provide support to field organizations for customer issues.

Ready to join Teradyne?

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Frequently Asked Questions

What does a Product Support Engineer do at Teradyne?

As a Product Support Engineer at Teradyne, you will: lead efforts to become a subject matter expert on Teradyne platforms and collaborate in the product development process. Analyze trends to improve system reliability and provide support to field organizations for customer issues..

Why join Teradyne as a Product Support Engineer?

Teradyne is a leading Semiconductor Manufacturing company.

Is the Product Support Engineer position at Teradyne remote?

The Product Support Engineer position at Teradyne is based in Seoul, South Korea. Contact the company through Clera for specific work arrangement details.

How do I apply for the Product Support Engineer position at Teradyne?

You can apply for the Product Support Engineer position at Teradyne directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Teradyne on their website.