About this role
About the Hiring Team
Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.
What the Role Entails
We are seeking an enthusiastic and dedicated Senior Player Relations Manager to join our team working on exciting AAA multiplayer shooter games.
You'll be the voice of the players, working closely with in-house teams to transform industry best practices and player feedback into actionable insights to drive retention, satisfaction, and long-term loyalty.
With an innate passion for all-things gaming, your experience will help define and implement an engaging player relations strategy from launch and beyond.
Responsibilities:
Build and maintain relationships with players creating a vibrant, engaging and loyal community.
Collaborate cross-functionally with game design, marketing, and insights teams to align engagement initiatives with overall product goals.
Craft strategic and tactical plans tailored to specific channels, driving engagement and growth as needed.
Share ongoing insights about key community best practices, trends, topics, and needs.
Design and execute innovative community programs to grow and provide value to the player base as well as sustain excitement and engagement
Foster direct, meaningful relationships with players to build trust and loyalty.
Identify potential risks and opportunities within the community, working closely with internal stakeholders to relay, monitor, and resolve feedback.
Analyze engagement metrics to uncover trends, create campaigns for welcoming new players, and prepare reports that turns feedback from multiple channels into actionable strategies.
Who We Look For
Job Requirements:
Proven experience and ability in creating and establishing communities in the AAA PC & Console games space
Exhibit a strong sense of empathy, understanding the needs and perspectives of diverse player communities.
Curious nature to explore and experiment with new ways to engage with and surprise and delight players.
Strong organization skills with proven ability to manage multiple projects at once.
Demonstrated understanding of community platforms e.g. Discord, Reddit and others
Ability to exercise sound judgement and critical thinking when confronted with challenges
Excellent communicator with ability to engage and collaborate with stakeholders across teams
Passion for gaming and a deep understanding of player motivations, preferences, and behaviors, particularly within the "Shooter" genre.
#LI-RL1
Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Other facts
About Tencent
Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.
Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.
Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.
Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.
Tencent has been listed on the Stock Exchange of Hong Kong since 2004.
What you'll do
- The Senior Player Relations Manager will build and maintain relationships with players to create a vibrant community. They will collaborate with various teams to align engagement initiatives with product goals and analyze engagement metrics to drive player retention and satisfaction.
Ready to join Tencent?
Take the next step in your career journey