About this role
Description
Our team and what we’ll accomplish together
The Customer Device Lifecycle, Consumer Mobility team leads how customers discover, finance, upgrade, and manage their devices at TELUS and Koodo. We bring together product, data, and customer experience into a single lifecycle—spanning embedded finance, platform and vendor ecosystems, circular economy, and omnichannel journey design.
Our work transforms hardware transactions into long-term customer relationships by making device ownership effortless from purchase through refurbishment and resale. We own the full lifecycle from the customer’s perspective: financing, upgrades, trade-in, device protection, refurbishment, and certified pre-owned sales.
We operate like a product organization, even when working through large operational and capital programs—ensuring everything we launch strengthens customer trust and lifetime value.
What you’ll do
- Lead the customer-side orchestration and launch of a new device financing capability, working across product, credit, technology, operations, and partners to bring it to market
- Use this flagship program as the foundation for building a scalable device-lifecycle model that expands into upgrades, protection, trade-in, refurbishment, and resale
- Translate device-lifecycle strategy into roadmaps, priorities, and experience-led delivery plans
- Align product, technology, operations, finance, marketing, credit, and vendors around a single, coherent customer journey
- Define and track experience, attach, retention, and lifecycle-value outcomes
- Identify and remove friction across the customer journey—from financing through resale
- Turn complex, multi-team inputs into clear, executive-ready narratives and act as the single source of truth for lifecycle progress
- Surface risks, trade-offs, and misalignment early and drive resolution
Qualifications
What you bring
- 3–5+ years in Product Management, Program Management, or Product Operations in a complex, cross-functional environment
- Experience owning or working on customer-facing platforms, financial products, or lifecycle journeys — not just internal delivery projects
- Strong strategic and analytical thinking with the ability to connect execution to customer and business outcomes
- A track record of being proactive in seeking out necessary information, coordinating updates, and pushing work forward without constant direction
- Clear, confident communicator with the ability to influence and align stakeholders without formal authority
Great-to-haves
While not strictly required, the following experience and attributes will make a candidate stand out:
- Experience in Mobility, Telecom, or Consumer Technology
- Experience with device financing, embedded finance, trade-in, or lifecycle programs
- Experience contributing to product roadmaps or lifecycle strategies
- Vendor and partner management experience
- Experience with tools such as Asana, Monday.com, Jira, Figma, and Google Workspace
- PMP, PRINCE2, CSPO, or similar certifications
Other facts
About TELUS
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 12 million customer connections including 6.5 million wireless subscribers, 4 million wireline network access lines and 1.2 million Internet subscribers and 170,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video.
In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $158 million to charitable and not-for-profit organizations and volunteered more than 3 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company ever to receive this prestigious international recognition.
For more information about TELUS, please visit telus.com.
What you'll do
- The role involves leading the customer-side orchestration and launch of a new device financing capability, utilizing this program to build a scalable device-lifecycle model covering upgrades, protection, trade-in, refurbishment, and resale. Responsibilities include translating strategy into roadmaps, aligning diverse teams, defining key outcomes, and removing customer journey friction.
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