Description

Take TELUS Sales to the Next Level

Our team and what we’ll accomplish together

We're looking for a motivated, results-oriented Business Consultant to drive Sales Performance and Culture within our Technician Field teams. This is a transformative role focused on achieving tangible business outcomes and exceptional customer experiences by reimagining the technician team's potential.

The role involves leveraging your passion for problem-solving, program management, and roadmapping to enhance the Technician Sales Experience, identify performance gains, and collaborate with stakeholders on program evolution.

Using field feedback, data, and reporting, you will collaborate with cross-functional teams (marketing, support, enablement) to develop a prioritized, long-term vision and roadmap. This strategy must address the current and future needs of the technician teams, align with our evolving product mix and business growth, and meet diverse customer expectations.

What you’ll do

Strategic Planning & Performance Management

• Be a lead contributor to the comprehensive transformation of our channel, focusing on identifying and prioritizing performance opportunities.
• Develop and triage bottom-up forecasts and set ambitious targets for technicians and teams
• Evolve our compensation and cost structure and modify operating models to enhance efficiency and effectiveness.
• Manage the Operating Expense (Opex) Budget in partnership with the Finance team
• Deliver the PSO program mandate within the channel, driving performance improvement initiatives, communications, change management
• Create and maintain a Comprehensive Rolling Sales forecast segmented by product, region, and team
• Oversee scorecard management and target setting, ensuring interlock with field teams, including the recurring triage and renewal of partner targets and incentives
• Establish relevant governance forums and performance review to drive overall channel interlock and synergy, and create regular review cadence with our field teams

Analysis & Stakeholder Communication

• Analyze results to develop and present executive recommendations to leadership and key stakeholders
• Regularly meet with stakeholders to debrief on successes and opportunities, taking action on key identified gaps
• Effectively build and manage channel support needs against priorities, optimizing impact despite limited resources and a changing competitive landscape

Qualifications

What you bring

• Data Storytelling & Influence: Exceptional ability to synthesize data into compelling narratives ("Storyteller"), drawing key insights and providing strategic recommendations to senior leadership
• Strategic & Financial Acumen: Demonstrated financial literacy, including experience in assessing unit economics and developing robust business cases
• Program Development & Prioritization: Proven track record of analyzing data to identify, prioritize, and develop transformational programs that influence key performance indicators (KPIs) and drive results
• Cross-Functional Collaboration: Experience in establishing and maintaining effective relationships with diverse internal stakeholders, including development, marketing, customer experience, and technical support teams
• Organizational & Execution Excellence: Strong organizational skills, with the ability to effectively prioritize multiple tasks, work under pressure, meet tight deadlines, and perform detailed data analysis
• Proactive & Ownership Mindset: Self-motivated, proactive problem-solver who takes full ownership of challenges and issues, capable of operating effectively with minimal supervision

Great-to-haves

• A University degree in Business, Finance, Engineering or other quantitative discipline
• 5 +years of consulting or program management experience
• 3+ years of enabling and or supporting a consumer sales channel
• Familiarity or experience with TELUS consumer products and solutions is an asset