About this role
Employment Type
PermanentClosing Date
31 Jan 2026 11:59pmJob Title
Senior Technical Project Specialist - Contact CentresJob Summary
Ready to lead complex technical projects in contact centres? As Senior Technical Project Specialist, you’ll drive integration and infrastructure initiatives from concept to delivery, ensuring they hit deadlines, stay on budget, and meet business goals. If you’re passionate about ICT and thrive on transforming challenges into results, we want you.Job Description
As a Senior Technical Project Specialist, you’ll be pivotal in driving high-impact integration projects; delivering every milestone with precision and purpose. Your depth of expertise in ICT infrastructure and Telstra solutions empowers you not only to overcome technical complexities, but to transform challenges into real business outcomes.
You’ll have the chance to further hone your existing skills across project planning, stakeholder engagement, and emerging technologies, all while mentoring others and continuously expanding your own toolkit in a dynamic, supportive environment.
What we offer
Eligibility for performance related pay bonus
16 weeks paid parental leave for primary and secondary carers
Access to thousands of learning programs so you can level-up
Access to our purchased annual leave scheme
Additional Telstra day off for you to spend as you like
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
What you'll do
Lead technical delivery for ICT infrastructure, networks, and Telstra products.
Own project timelines, resources, and outcomes—proactively resolving issues and managing risks.
Engage with partners and teams, translating complex requirements into clear actions.
Apply your contact centre experience to drive integration solutions that matter.
Spot opportunities for innovation and improvement—help us raise the bar.
About you
Proven technical project management in large-scale projects
Background in contact centre environments or a solid understanding of contact centres
Agile & Waterfall delivery expertise
Hands-on experience with Jira and Visio
Apply now with an up to date CV for immediate consideration
Other facts
About Telstra
Telstra InfraCo is Telstra’s specialist infrastructure business. We are committed to partnering with our customers to accelerate business opportunities by accessing our diverse national telecommunications infrastructure.
Telstra InfraCo’s growing asset portfolio includes 250,000 kilometres of fibre optic cable, 370,000 kilometres of duct, 160,000 poles, and thousands of fixed network facilities including data centres, cable landing stations and satellite ground stations. Telstra InfraCo supports Australia’s fixed and mobile networks, and has access to 400,000 kilometres of sub-sea cables enabling greater connectivity and reach for our customers globally.
Our unrivalled expertise and proven infrastructure experience tells us what works today, and shapes how we are building for tomorrow.
What you'll do
- Lead technical delivery for ICT infrastructure and Telstra products while managing project timelines and resources. Engage with partners to translate complex requirements into actionable tasks.
Ready to join Telstra?
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