About this role
Employment Type
PermanentClosing Date
5 Feb 2026 11:59pmJob Title
SAP Fieldglass Help Desk Specialist & Application AnalystJob Summary
Job Description
Job Title
SAP Fieldglass Help Desk Specialist & Application Analyst
What is the focus of the role?
As a SAP Fieldglass Help Desk Specialist & Application Analyst, you’ll play a key role in supporting Telstra users and suppliers across Australia and several international locations. You’ll be the first point of contact for queries related to SAP Fieldglass - Telstra’s Vendor Management System (VMS), helping people navigate the platform, resolve issues, and keep operations running smoothly.
You’ll be part of a highly supportive, collaborative team that values curiosity, teamwork, and a willingness to help others. Our close‑knit team appreciates clear communication, practical problem‑solving, and creating a good experience for our users through reliable support and application expertise.
We’re not just looking for technical skills; we’re looking for the right mindset.
You don’t need previous SAP Fieldglass experience to succeed in this role. If you bring a great attitude, a genuine eagerness to learn, enjoy helping people and solving problems, we can teach the rest. Being comfortable using everyday tools like Excel, Outlook, PowerPoint, and Word will make it easier to pick things up quickly, but you don’t need to be an expert.
This role would be a good fit for someone looking to step out of industries like retail or hospitality into a people‑focused technology role, especially if you enjoy problem solving and working in a supportive team environment.
What You Will Be Doing
User Support & Issue Resolution
Provide front‑line support to Fieldglass users by troubleshooting, diagnosing, and resolving enquiries via phone and email.
Capture, manage, and resolve support tickets, ensuring timely escalation where required.
Maintain professional, respectful, and efficient interactions with employees and suppliers.
Supplier & Application Management
Support supplier lifecycle activities including onboarding, offboarding, supplier invitations, and rate maintenance.
Configure and maintain the Fieldglass application, maintaining accurate functional and technical knowledge as you work toward subject matter expertise.
Reporting, Analytics & Continuous Improvement
Assist with operational reporting and analytics activities.
Contribute to continuous improvement by supporting changes in process and identifying opportunities to enhance service delivery.
Training, Knowledge & Governance
Contribute to training content, guides, and collateral for internal teams and suppliers.
Add and maintain content within the Fieldglass knowledge hub.
Support governance requirements by ensuring audit trails, audit logging, and compliance practices are followed.
Testing & Quality Assurance
Support governance requirements by ensuring audit trails, audit logging, and compliance practices are followed.
What We Are Looking For
Excellent Communication Skills: You build rapport easily, communicate clearly, and enjoy helping people solve problems.
Solution‑Focused Mindset: You tailor practical, effective solutions that meet user needs.
Eagerness to Learn: You thrive in a fast‑paced environment and are motivated to grow your technical and functional Fieldglass expertise.
Resilient and Positive Attitude: You stay adaptable, optimistic, and calm under pressure.
Customer‑Facing Confidence: Experience is great, but enthusiasm and willingness to learn are even better — we’ll help you grow.
Strong Problem‑Solving Ability: You analyse issues quickly, identify root causes, and take initiative to resolve them.
High Attention to Detail: You maintain accuracy, quality, and consistency - even in the small things that matter.
Other facts
About Telstra
Telstra InfraCo is Telstra’s specialist infrastructure business. We are committed to partnering with our customers to accelerate business opportunities by accessing our diverse national telecommunications infrastructure.
Telstra InfraCo’s growing asset portfolio includes 250,000 kilometres of fibre optic cable, 370,000 kilometres of duct, 160,000 poles, and thousands of fixed network facilities including data centres, cable landing stations and satellite ground stations. Telstra InfraCo supports Australia’s fixed and mobile networks, and has access to 400,000 kilometres of sub-sea cables enabling greater connectivity and reach for our customers globally.
Our unrivalled expertise and proven infrastructure experience tells us what works today, and shapes how we are building for tomorrow.
What you'll do
- Provide front-line support to SAP Fieldglass users by troubleshooting and resolving inquiries. Assist with supplier lifecycle activities and contribute to operational reporting and continuous improvement.
Ready to join Telstra?
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