Summary
Location
Johannesburg
Type
full-time
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About this role
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Responsible for various research initiatives and project management thereof for the business. Plan, develop, or conduct surveys. Analyze and interpret the meaning of survey data, determine survey objectives, or suggest or test question wording.Responsibilities
ResearchAchieve specific goals for a designated part of a research program. Involves working within established research systems.
Manage various research initiatives and ad-hoc research projects within the business on an on-going basis.
Responsible for research design, questionnaire design, sampling and activation of research projects.
Adherence to research best practice (ethical and design principles considered).
Project, Program and Portfolio Management
Contribute to the delivery of projects, carrying out specified project activities within defined time and quality parameters and ensuring adherence to the prescribed project management methodology.
Manage all research projects by keeping business informed on the progress of the project and manage any issues that arise.
Data Collection & Analysis
Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
Analyse quantitative and qualitative data sets.
Insights and Reporting
Present the research findings to the relevant business unit including relevant recommendations.
Produce results based on the findings of the research.
Horizon Scanning
Develop and maintain an understanding of current technology, database management, and/or programming practices through ongoing education, conference attendance, and industry press.
Remain involved and informed regarding products available in the market to address needs across different business areas (marketing, service, product development etc.).
Information and Business Advice
Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy.
Integrate different information sources (primary and secondary) to give business a single view of the customer (marketing, service, product development and other BUs considered).
Assist business in formulating action plans based on the research to address the original research objective.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Supplier Management
Provide information and administrative support to resolve incidents and answer queries from suppliers and internal customers in a timely manner.
Brief external research houses on requirements for outsourced research projects.
Act as the liaison between the research house and business to provide information and answer questions from either party throughout the project’s life cycle.
Education
Grade 12/ SAQA Accredited Equivalent (Essential); Relevant 3 year degree in Psychology, Research or Marketing (Essential); Honours degree (Advantageous)Experience
2 years research experience (Essential)Market research exposure (Essential)
Exposure to Project Management (Essential)
Experience at a Research House (Advantageous).
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
Other facts
About Telesure Investment Holdings (TIH)
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
What you'll do
- The Research Analyst is responsible for managing various research initiatives and projects, including survey planning and data analysis. They will present findings and recommendations to relevant business units and ensure adherence to research best practices.
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