Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as "Sales Trainer" but the official role title is Trainer I

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

We are seeking a dynamic individual, with outstanding product knowledge and a passion for training on TP. Candidates should possess strong business and sales acumen and outstanding product knowledge and be able to manage multiple projects simultaneously in a fast-paced environment. You will be responsible for managing and delivering internal training on TP programs.

Responsibilities

• To align with the Training Manager and Ops managers plan to develop and deliver  product training programs based on needs analysis and along with new product launches, features etc.

• To ensure sales and product training are clearly defined, documented and delivered for each role within the organization on a quarterly basis. 

• To implement internal and external best practices into the product training that will lead to improved sales performance and profit.

• To be a sales trainer that provides training (80%) and support (20%) to all roles in the project on how to implement various aspects of TP in a way that will benefit the end client through increased profitability and customer satisfaction.

• To track and measure training results working with the Sales Analyst before presenting this back to the Operations Managers and Client.

• Complete at least 1 call shadow per week.

• Deliver 2 progressive trainings per week +1 Microlearning session.

• Onboarding of new hire classes.

• Present Training updates and insights on a weekly market WBR.

• To complete training needs analysis on a quarterly basis. 

Preferred Qualifications

• BA/BS degree or equivalent practical experience.

• Min. 1 year of training experience in a sales driven environment (inbound or outbound)

• Extensive knowledge of product offerings

• Strong interest in delivering training in a classroom and remote setting

• Ability to speak and write English fluently and idiomatically

• Public speaking skills

• Desirable experience working in a structured sales environment

• Desirable an experienced trainer

• Desirable project management skills.

Benefits & Perks

• Established career path supported by self assessments, virtual training, guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan opportunity to grow in the organization.

• Paid 4 weeks training, 2 weeks leave

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment.

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. 

Schedule

• Fixed schedule Monday to Friday 9am to 6pm.

Location

Candidates are advised to be within travel distance from our primary location Yonge & Eglinton. 

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.