Overview

Multi Channel Multi - Channel Customer Service Expert - Dublin City Centre based

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities coming very soon in Dublin - no previous experience necessary! Why not fill in our application and we will be in touch with more information soon!

Start Dates: Various from October 2025

• Location: Onsite Dublin city centre (no work at home option available at this time)
• Shifts: Varying shifts (Part Time not available)
• Training: 1-4 weeks
• Contract: Permanent
• Background Checking:
  • Right to Work
  • Criminal Record Check
  • Credit Check
  • Any other associated checks

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training

What you get from us - 

• Healthcare insurance
• Death in service 
• Annual leave 20days + 10 days bank holiday
• 4% pension
• Bonus (non contractual and applicaple for certain roles)

Skills needed to be a Customer Service Expert - 

• A professional, polite and courteous manner
• Ability to deliver excellent service with outgoing nature 
• Excellent verbal and written communication skills
• A good listener who can convey empathy, patience and understanding 
• Confident and proactive to deal with difficult situations and conversations 
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets 

Key Responsibilities

• Provide exceptional and efficient customer service via multi-channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers 
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer
• Handle sensitive data to ensure community standards are upheld across platforms
• Web chat based role

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.