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Tier 2 Floor Support Technician
full-time•Reston
About this role
Job Title: Tier 2 – Floor Support Technician (Printer Support / Printer Server Administrator)
Location: Reston, VA (Hybrid – 3x/Week)
Salary: DOE + full benefits
Clearance: Active Public Trust (or ability to obtain)
Overview:
TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs.
Job Summary:
We are seeking a motivated and technically skilled Tier 2 – Floor Support Technician (Printer Support / Printer Server Administrator) to join our IT support team. This role is primarily responsible for administering and supporting all print services across the client network, including the management of all 350+ networked printers, print server configuration and migration, device support, and VIP end-user assistance. The ideal candidate will have strong technical knowledge of print environments, Windows Server systems, and excellent customer service skills.
Key Responsibilities:
- Configure and maintain all 350+ printers on the client network, including building and managing printer queues, ensuring correct drivers and settings for end users.
- Administer the printer server environment, including migration from Windows Server 2012 to Windows Server 2016, by scripting exports/imports of print queues.
- Maintain and support printer monitoring and reporting tools such as Ricoh Device Manager NX Lite and Lexmark Mark Vision.
- Configure, install, and support desktop computers, laptops, monitors, portable storage devices, and general peripherals.
- Support Video Teleconferencing (VTC) systems, including Zoom and Teams-capable conference rooms — troubleshooting cameras, data hubs, displays, and related hardware in real time.
- Configure IT devices for secure operation, including installation of security software and updates as required by organizational policy.
- Diagnose hardware and software failures, communicate remediation plans clearly to users, and provide regular status updates.
- Provide remote support sessions using Windows Remote Assistance.
- Develop clear end-user documentation and instructions for supported systems.
- Contribute to ongoing updates of Desktop Support SOPs, training manuals, and the ServiceNow Knowledge Base to improve support efficiency and technical consistency.
- Use ServiceNow for receiving, tracking, managing, and resolving service tickets and support requests.
Required Qualifications:
- Minimum 3 years of experience in enterprise IT support, printer server administration, or a similar Tier 2 technical role.
- Proven experience with Windows Server environments and print server administration.
- Demonstrated ability to configure and manage large print fleets and maintain print services.
- Experience with printer management tools such as Ricoh Device Manager or Lexmark Mark Vision.
- Strong troubleshooting skills across hardware, peripherals, and software systems.
- Excellent customer service and communication skills with an ability to support VIP users.
- Experience with ServiceNow or similar IT service management platforms.
Education
- Associate or bachelor’s degree in information technology, Computer Science, or related field (preferred)
What you'll do
- The Tier 2 Floor Support Technician is responsible for administering and supporting print services across the client network, including managing over 350 networked printers and providing VIP end-user assistance. The role also involves configuring IT devices, supporting video teleconferencing systems, and maintaining printer monitoring tools.
About Techsur Solutions LLC
TechSur Solutions (SDB, 8(a), EDWOSB, WOSB): a strategic provider of emerging technology and digital transformation services for federal agencies, specializing in comprehensive solutions across application modernization, data services, and artificial intelligence. TechSur’s main capabilities include Artificial Intelligence, Customer Experience, Digital Services, Low-Code/No-Code Development, Strategic Communications, and Technology Consulting, all applied with approaches centering on Agile Methodologies and DevSecOps.
Recognitions: TechSur Solutions has been recognized twice on the Washington Technology's Fast50 list of fastest-growing small Government Contractor and placed on the Inc. 5000 list for 2 consecutive years. We are proud to be an OrangeSlices 2024 Elev8 GovCon honoree, recognizing government contractors who are “doing it right” in 8 key areas. Additionally, both an Artificial Intelligence solution delivered by TechSur Solutions and a digital modernization solution were honored with a FORUM Disruptive Technology Award, recognizing innovators who are positively transforming how Government fulfills its missions.
Careers: Join a team of technical experts passionate about making a significant impact with software solutions. Beware of recruitment scams; genuine TechSur job offers only come through ADP. We never request financial commitments during the hiring process.
Certifications & Vehicles:
* ISO Certifications: ISO 9001:2015, ISO 27001:2022, ISO 20000-1:2018
* CMMI Levels: CMMI SVC ML3, CMMI DEV ML3
* Federal Contracting Vehicles: GSA MAS, GSA 8(a) STARS III, GSA Oasis+, Navy SeaPort NxG
* UEI (SAM): NAQUNHC61KN9
* CAGE Code: 81J81
Partnerships:
* Joint Ventures: Collaborations with Guidehouse (TechSur-Guidehouse JV) and REI Systems (FusionEdge Solutions)
* Technology Partner Programs: Google Cloud, AWS, Oracle Cloud, Databricks, OutSystems, Salesforce, Snowflake, Datadog
* Professional Associations: AFCEA, GTSC
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Frequently Asked Questions
What does a Tier 2 Floor Support Technician do at Techsur Solutions LLC?
As a Tier 2 Floor Support Technician at Techsur Solutions LLC, you will: the Tier 2 Floor Support Technician is responsible for administering and supporting print services across the client network, including managing over 350 networked printers and providing VIP end-user assistance. The role also involves configuring IT devices, supporting video teleconferencing systems, and maintaining printer monitoring tools..
Is the Tier 2 Floor Support Technician position at Techsur Solutions LLC remote?
The Tier 2 Floor Support Technician position at Techsur Solutions LLC is based in Reston, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Tier 2 Floor Support Technician position at Techsur Solutions LLC?
You can apply for the Tier 2 Floor Support Technician position at Techsur Solutions LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.