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Tier 2 Desk Floor Support Technician
full-time•Reston
About this role
Job Title: Tier 2 – Desk/Floor Support Technician
Location: Reston, VA (Hybrid – 3x/Week)
Salary: DOE + full benefits
Clearance: Active Public Trust (or ability to obtain)
Overview:
TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs.
Job Overview
We are seeking a skilled and customer-focused Tier 2 – Desk/Floor Support Technician to provide advanced technical support across a dynamic enterprise environment. This role is responsible for supporting end-users and VIP stakeholders, administering core IT systems, and ensuring the secure and uninterrupted operation of key infrastructure components including Microsoft 365, Google Workspace, identity services, virtual desktop environments, and printing assets.
Responsibilities
- Manage enterprise-wide Microsoft 365 and Google Workspace environments
- Administer Active Directory services, including user account management and security groups
- Configure and troubleshoot VDI environments and Citrix implementations
- Provide support for high-priority VIP and Congressional member technical requests
- Deploy and manage mobile devices through MDM platforms
- Reimage Windows-based devices using Microsoft Entra
- Maintain system security by implementing IT best practices
- Create and update technical documentation for end-user support
- Manage firmware updates, routine maintenance, and monitoring for a fleet of 250+ network printers
Qualifications:
- 3+ years’ experience in desktop support, tier 2/3 IT support, or systems administration
- Strong knowledge of Microsoft 365, Google Workspace, Active Directory, and device management tools
- Experience with Citrix and VDI technologies
- Familiarity with MDM platforms (e.g., Intune, Jamf, Workspace One)
- Excellent troubleshooting and problem-solving skills
- Strong communication skills with the ability to support end-users of varying technical ability
- Ability to manage multiple priorities in a fast-paced environment
Preferred Certifications (Optional):
- Microsoft Certified: Modern Desktop Administrator Associate
- Google Workspace Administrator Certification
- CompTIA A+, Network+, Security+
- Citrix Certified Associate – Virtualization (CCA-V)
Education
- Associate or bachelor’s degree in information technology, Computer Science, or related field (preferred)
What you'll do
- The Tier 2 Desk/Floor Support Technician is responsible for providing advanced technical support to end-users and VIP stakeholders, managing core IT systems, and ensuring the secure operation of key infrastructure components. Responsibilities include managing Microsoft 365 and Google Workspace environments, administering Active Directory, and supporting high-priority technical requests.
About Techsur Solutions LLC
TechSur Solutions (SDB, 8(a), EDWOSB, WOSB): a strategic provider of emerging technology and digital transformation services for federal agencies, specializing in comprehensive solutions across application modernization, data services, and artificial intelligence. TechSur’s main capabilities include Artificial Intelligence, Customer Experience, Digital Services, Low-Code/No-Code Development, Strategic Communications, and Technology Consulting, all applied with approaches centering on Agile Methodologies and DevSecOps.
Recognitions: TechSur Solutions has been recognized twice on the Washington Technology's Fast50 list of fastest-growing small Government Contractor and placed on the Inc. 5000 list for 2 consecutive years. We are proud to be an OrangeSlices 2024 Elev8 GovCon honoree, recognizing government contractors who are “doing it right” in 8 key areas. Additionally, both an Artificial Intelligence solution delivered by TechSur Solutions and a digital modernization solution were honored with a FORUM Disruptive Technology Award, recognizing innovators who are positively transforming how Government fulfills its missions.
Careers: Join a team of technical experts passionate about making a significant impact with software solutions. Beware of recruitment scams; genuine TechSur job offers only come through ADP. We never request financial commitments during the hiring process.
Certifications & Vehicles:
* ISO Certifications: ISO 9001:2015, ISO 27001:2022, ISO 20000-1:2018
* CMMI Levels: CMMI SVC ML3, CMMI DEV ML3
* Federal Contracting Vehicles: GSA MAS, GSA 8(a) STARS III, GSA Oasis+, Navy SeaPort NxG
* UEI (SAM): NAQUNHC61KN9
* CAGE Code: 81J81
Partnerships:
* Joint Ventures: Collaborations with Guidehouse (TechSur-Guidehouse JV) and REI Systems (FusionEdge Solutions)
* Technology Partner Programs: Google Cloud, AWS, Oracle Cloud, Databricks, OutSystems, Salesforce, Snowflake, Datadog
* Professional Associations: AFCEA, GTSC
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Frequently Asked Questions
What does a Tier 2 Desk Floor Support Technician do at Techsur Solutions LLC?
As a Tier 2 Desk Floor Support Technician at Techsur Solutions LLC, you will: the Tier 2 Desk/Floor Support Technician is responsible for providing advanced technical support to end-users and VIP stakeholders, managing core IT systems, and ensuring the secure operation of key infrastructure components. Responsibilities include managing Microsoft 365 and Google Workspace environments, administering Active Directory, and supporting high-priority technical requests..
Is the Tier 2 Desk Floor Support Technician position at Techsur Solutions LLC remote?
The Tier 2 Desk Floor Support Technician position at Techsur Solutions LLC is based in Reston, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Tier 2 Desk Floor Support Technician position at Techsur Solutions LLC?
You can apply for the Tier 2 Desk Floor Support Technician position at Techsur Solutions LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.