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Floor Support Technician Mobile Support
full-time•Reston
About this role
Job Title: Tier 2 – Floor Support Technician (Mobile Support)
Location: Reston, VA (Hybrid – 3x/Week)
Salary: DOE + full benefits
Clearance: Active Public Trust (or ability to obtain)
Overview:
TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs.
Job Summary:
We are seeking a motivated and technically skilled Tier 2 – Floor Support Technician (Mobile Support) to provide advanced technical support across a range of enterprise IT systems, devices, and environments. This role combines hands-on support with system administration, endpoint management, and customer service excellence to ensure seamless technology operations for our internal teams and stakeholders.
Key Responsibilities:
- Manage Mobile Device Management (MDM) using Microsoft Intune, including device configuration, compliance, and security
- Install and troubleshoot networked smart devices and related applications through Verizon Portal Access and Microsoft Endpoint Manager
- Configure, support, and troubleshooting Video Teleconferencing (VTC) hardware and software, including room and meeting setups
- Support server moves and configurations, ensuring data integrity, proper network configuration, and minimal downtime during physical relocations
- Track, manage, and resolve IT support tickets using ServiceNow
- Deploy operating systems and applications using SCCM and Pixie Boot, ensuring consistent image builds across multiple devices
- Escalate challenging issues to the appropriate technical teams and act as a liaison between end users and support/escalation teams
- Configure devices, install software, and verify that all systems are operational prior to deployment
- Utilize RSA Console and Active Directory (AD) for authentication, account creation, permissions, and secure access management
- Follow ITIL methodology for change and risk management processes and lifecycle activities
- Maintain and update Standard Operating Procedures (SOPs), guides, and technical documentation
- Configure and implement updates using Universal Management Suite (UMS) for IGEL thin client software running on Linux
Required Qualifications:
- 3+ years of experience in IT support, desktop support, or a Tier 2 technical role
- Strong experience with Microsoft Intune, SCCM, Active Directory, and ServiceNow (or similar ITSM tools)
- Experience supporting VTC systems and enterprise endpoint environments
- Demonstrated troubleshooting skills across hardware, software, and network environments
- Knowledge of ITIL best practices and change management principles
- Excellent customer service, communication, and interpersonal skills
Education
- Associate or bachelor’s degree in information technology, Computer Science, or related field (preferred)
What you'll do
- The Floor Support Technician will provide advanced technical support for enterprise IT systems and manage mobile devices using Microsoft Intune. Responsibilities include troubleshooting networked devices, supporting VTC systems, and managing IT support tickets.
About Techsur Solutions LLC
TechSur Solutions (SDB, 8(a), EDWOSB, WOSB): a strategic provider of emerging technology and digital transformation services for federal agencies, specializing in comprehensive solutions across application modernization, data services, and artificial intelligence. TechSur’s main capabilities include Artificial Intelligence, Customer Experience, Digital Services, Low-Code/No-Code Development, Strategic Communications, and Technology Consulting, all applied with approaches centering on Agile Methodologies and DevSecOps.
Recognitions: TechSur Solutions has been recognized twice on the Washington Technology's Fast50 list of fastest-growing small Government Contractor and placed on the Inc. 5000 list for 2 consecutive years. We are proud to be an OrangeSlices 2024 Elev8 GovCon honoree, recognizing government contractors who are “doing it right” in 8 key areas. Additionally, both an Artificial Intelligence solution delivered by TechSur Solutions and a digital modernization solution were honored with a FORUM Disruptive Technology Award, recognizing innovators who are positively transforming how Government fulfills its missions.
Careers: Join a team of technical experts passionate about making a significant impact with software solutions. Beware of recruitment scams; genuine TechSur job offers only come through ADP. We never request financial commitments during the hiring process.
Certifications & Vehicles:
* ISO Certifications: ISO 9001:2015, ISO 27001:2022, ISO 20000-1:2018
* CMMI Levels: CMMI SVC ML3, CMMI DEV ML3
* Federal Contracting Vehicles: GSA MAS, GSA 8(a) STARS III, GSA Oasis+, Navy SeaPort NxG
* UEI (SAM): NAQUNHC61KN9
* CAGE Code: 81J81
Partnerships:
* Joint Ventures: Collaborations with Guidehouse (TechSur-Guidehouse JV) and REI Systems (FusionEdge Solutions)
* Technology Partner Programs: Google Cloud, AWS, Oracle Cloud, Databricks, OutSystems, Salesforce, Snowflake, Datadog
* Professional Associations: AFCEA, GTSC
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Frequently Asked Questions
What does a Floor Support Technician Mobile Support do at Techsur Solutions LLC?
As a Floor Support Technician Mobile Support at Techsur Solutions LLC, you will: the Floor Support Technician will provide advanced technical support for enterprise IT systems and manage mobile devices using Microsoft Intune. Responsibilities include troubleshooting networked devices, supporting VTC systems, and managing IT support tickets..
Is the Floor Support Technician Mobile Support position at Techsur Solutions LLC remote?
The Floor Support Technician Mobile Support position at Techsur Solutions LLC is based in Reston, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Floor Support Technician Mobile Support position at Techsur Solutions LLC?
You can apply for the Floor Support Technician Mobile Support position at Techsur Solutions LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.