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Desktop Support I - WI candidates only
full-time•Madison
About this role
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<div> <br>Top Skills & Years of Experience: <br>1-3 Years of experience in the below:<br>- Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.<br>- Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.<br>- Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).<br>- Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues<br>- Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.<br>- Ability to work both independently and collaboratively within a team.<br>- Ability to accurately follow established policies, procedures, and documentation.<br><br>Other required skills:<br>- Experience using a ticketing system to help customers<br>- Experience with applications like Microsoft 365 or Google Workspace.<br>- Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts.<br>- Experience providing technical support in a higher education or public-sector environment.<br><br> Candidates MUST be WI resident no relocation allowed. This role is 100% on-site.</div>
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What you'll do
- The role involves providing technical support for modern computer hardware and operating systems, while ensuring professional and empathetic customer service. Candidates will troubleshoot and resolve basic technical issues and follow established procedures.
About Technoviz LLC
Technoviz is a leading IT Service Provider that offers powerful process-driven, high quality, cost-effective solutions to its esteemed customers with a competitive edge in their respective marketplaces. Built on the principles of entrepreneurial spirit, technical excellence, and superior customer service in response to increasing demand for quality Information Technology services.
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Frequently Asked Questions
What does a Desktop Support I - WI candidates only do at Technoviz LLC?
As a Desktop Support I - WI candidates only at Technoviz LLC, you will: the role involves providing technical support for modern computer hardware and operating systems, while ensuring professional and empathetic customer service. Candidates will troubleshoot and resolve basic technical issues and follow established procedures..
Is the Desktop Support I - WI candidates only position at Technoviz LLC remote?
The Desktop Support I - WI candidates only position at Technoviz LLC is based in Madison, Wisconsin, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Desktop Support I - WI candidates only position at Technoviz LLC?
You can apply for the Desktop Support I - WI candidates only position at Technoviz LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.