About this role
Job Purpose
Maintain the agreed service levels for IT requests, provide high-value support to customers in accordance with established processes, monitor and report on local IT inventory and incident trends, formalize documentation, and support local activities with a strong focus on onsite assistance, ensuring uninterrupted operations.
Job Description
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Install, configure, and perform maintenance on PCs, peripherals, and mobile devices
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Respond to calls via phone, email, and ServiceNow, resolving level 1 incidents
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Act as smart hands for servers, storage, network, and backup equipment
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Support office moves and equipment relocation
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Consult and guide users on hardware and software issues
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Contribute to demand management and the evolution of applications/infrastructure
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Monitor local IT inventory and formalize documentation
- Workplace: Techcenter – Ilha do Fundão
You are meant for this job if:
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Bachelor’s degree in Information Systems or related fields
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Experience in IT infrastructure and operations
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Advanced English
Other facts
About TechnipFMC
TechnipFMC is a leading technology provider to the traditional and new energies industry, delivering fully integrated projects, products, and services.
With our proprietary technologies and comprehensive solutions, we are transforming our clients’ project economics, helping them unlock new possibilities to develop energy resources while reducing carbon intensity and supporting their energy transition ambitions.
Organized in two business segments — Subsea and Surface Technologies — we will continue to advance the industry with our pioneering integrated ecosystems (such as iEPCI™, iFEED™ and iComplete™), technology leadership and digital innovation.
Each of our approximately 20,000 employees is driven by a commitment to our clients’ success, and a culture of strong execution, purposeful innovation, and challenging industry conventions.
To learn more about us and how we are enhancing the performance of the world’s energy industry, go to TechnipFMC.com.
What you'll do
- The IT Infrastructure & Operations Analyst is responsible for maintaining service levels for IT requests and providing high-value support to customers. Key tasks include installing and configuring devices, responding to incidents, and monitoring local IT inventory.
Ready to join TechnipFMC?
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