Summary
Location
Buckinghamshire
Type
full-time
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About this role
TechLabs London is an exponentially growing technology company, a Premium Microsoft Partner, and the team behind iProperty Cloud, a complete Housing Management Solution (HMS) built on Microsoft Dynamics 365 CE / CRM and the Power Platform.
We are looking to expand our team by bringing in an experienced capable Business Analyst/ Consultant based in the UK with strong customer-facing consultancy skills within the Property and Housing Industry.
The Business Analyst/ Consultant role
As a Business Analyst/ Consultant, you will work closely with clients, business stakeholders, project delivery teams, and other business units to understand, define and document complex requirements and business processes. Your key responsibilities will include:
- Preparing, coordinating, and running customer-facing workshops, capturing requirements, stakeholders’ feedback, and defining business processes.
- Designing business processes and documenting requirements, processes (As-Is and To-Be), features, and business needs.
- Leading improvement initiatives that contribute to the ongoing development and success of the business.
- Engaging with key stakeholders in multiple business areas to scope business needs and identify key pain points to overcome as well as defining quick wins where possible.
- Clearly conveying well-defined business requirements to delivery teams and effectively communicating business processes and needs to ensure successful business outcomes.
- Managing requirements and traceability throughout the project lifecycle, ensuring effective scope control and ensuring solution compliance to business objectives.
- Deliver structured product demonstrations and solution walkthroughs to customers, prospects and stakeholder groups.
- Working with Microsoft Dynamics 365, Power Platform, and our custom-built solution iProperty Cloud.
- Experience in the Property and Housing Industry is highly desirable
- Strong experience in designing business processes.
- Ability to understand our business, our technology, products, and market approaches.
- Expertise in customer-facing workshops with the ability to act on stakeholders’ requirements and feedback.
- Ability to rapidly build relationships with stakeholders with different backgrounds.
- Great organisational skills and ability to take initiative without detailed guidance.
- Experience in a highly demanding and fast-paced work environment with a quick turn-around of tasks.
- Excellent Technical and IT skills including the ability to learn new Technologies and demo our Technology solutions to customers.
- Working experience in Agile SCRUM or Agile Kanban environment.
- Ability to effectively use remote collaboration tools like Slack, Azure DevOps or Microsoft Teams.
- Experience with Microsoft Dynamics 365 is desirable, but not essential.
- Fluency in spoken and written English
- This is a UK-based, full-time, permanent position with remote working opportunities provided you can work effectively.
- There is occasional travel to client sites depending on the business needs.
Other facts
About TechLabs London
We are TechLabs, a tech community for young digital shapers of all backgrounds. Each semester we recruit a new generation of young people and support them in gaining state-of-the-art tech skills in one of our four tracks: Data Science, Artificial Intelligence Web Development and User Experience.
TechLabs offers a unique learning experience for all participants, using modern e-learning tools, individual learning paths for each participant, and experienced mentors. The community is open to everyone – independent of their background or prior knowledge (in fact, most of our new participants have no or just very limited coding experience). Beyond that, TechLabs actively supports all community members to apply their new tech skills in practice.
The world needs digital shapers more than ever before – so let's build them now!
What you'll do
- The Business Analyst/Consultant will work closely with clients and stakeholders to understand and document complex requirements and business processes. Key responsibilities include leading workshops, designing business processes, and managing requirements throughout the project lifecycle.
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