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Parts Counter Associate
full-time•Fontana•$0k - $0k
About this role
About Us
Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.
TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.
Overview
Our Parts Department has an opportunity for a Counter Sales Associate to join our team. In this position, you will sell parts to all available customers, find new opportunities for sales by seeking to understand each customer’s challenges and needs, and create valued customer relationships. Sales are completed over the counter, through the shop (Service Department), or on the phone. Creating valued customer relationships is dependent on embodying TEC Equipment’s value proposition throughout all customer interactions. Your top priority will be to create a seamless experience for our customers between the Warehouse, Parts Department, and Service Department.
Responsibilities
- Assist Service Technicians in selecting parts needed for repairs in process and ensure that Technicians submit a Parts Requisition before charging out the parts; file requisition copy with repair order.
- Maintain a constant flow of parts to the service department in order to keep Technicians on the floor working.
- Occasionally assist walk-in customers in selecting required parts & suggesting companion parts/add-ons and offer specials to ensure customer is exposed to the full product line.
- Safely pull purchased parts from stock in a timely and accurate manner.
- Determine availability of parts that are not in stock, submit an emergency order if needed by customer.
- Answer phone calls before three rings & provide price quotes and other requested or applicable information as well as looking for opportunities to learn more about the customer.
- Notify Shop Foreman and customer immediately when ordered parts arrive; keep supervisor updated on any delays so customer is aware of the estimated arrival time
- Set up orders for daily shipment, delivery, and/or pick-up.
- Assist Service Technicians in selecting parts needed for repairs in process and ensure that Technicians submit a Parts Requisition before charging out the parts; file requisition copy with repair order.
- Maintain a constant flow of parts to the service department in order to keep Technicians on the floor working.
- Verify “will call” and “back order” files weekly and return to vendors or restock items as directed.
Qualifications
- Prior customer service experience.
- At least 3 years of experience in truck/automotive parts counter sales.
- Valid driver's license and able to meet insurance requirements
- Forklift experience and ability to become forklift certified by TEC Equipment is preferred.
- Ability to maintain predictable and reliable attendance and work in a safe and alert manner.
- Ability to prioritize and complete multiple requests and responsibilities effectively and timely.
Compensation
The base pay range for this position is $21.52 to $26.90.Benefits
TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.
New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.
- Choice of two comprehensive medical plan options that include prescription drug coverage
- Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
- Vision care, discounted hearing exams, and hearing aids
- 401(k) retirement savings plan with company contribution
- Life, accident, and disability insurance
- Employee Assistance Program (EAP)
- Education assistance
- Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick
Statements
All offers of employment are contingent upon successful completion of all applicable screenings.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
What you'll do
- The Parts Counter Associate will sell parts to customers, assist service technicians in selecting necessary parts, and maintain a constant flow of parts to the service department. They will also handle customer inquiries and ensure timely processing of orders.
About TEC Equipment, Inc.
TEC Equipment was founded in 1976 by David Thompson. As your leading full-service truck and trailer dealership, we deliberately and consistently delight and inspire our customers every day by providing products and services with an exceptional customer experience.
Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa, and South Dakota.
TEC Equipment features Mack and Volvo heavy-duty trucks, Mack, Hino and Isuzu medium-duty trucks, Wabash, BWS and MAC trailers and Sun Country, Kentucky and Cottrell auto transporters. Additionally, TEC Equipment provides Jerr-Dan tow and recovery products to customers in Northern California and Nevada.
We offer a large and desirable inventory of new Mack and Volvo trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all of your trucking-related needs.
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Frequently Asked Questions
What does TEC Equipment, Inc. pay for a Parts Counter Associate?
TEC Equipment, Inc. offers a competitive compensation package for the Parts Counter Associate role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Parts Counter Associate do at TEC Equipment, Inc.?
As a Parts Counter Associate at TEC Equipment, Inc., you will: the Parts Counter Associate will sell parts to customers, assist service technicians in selecting necessary parts, and maintain a constant flow of parts to the service department. They will also handle customer inquiries and ensure timely processing of orders..
Is the Parts Counter Associate position at TEC Equipment, Inc. remote?
The Parts Counter Associate position at TEC Equipment, Inc. is based in Fontana, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Parts Counter Associate position at TEC Equipment, Inc.?
You can apply for the Parts Counter Associate position at TEC Equipment, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.