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Customer Success Manager - Hybrid, Clearwater, FL
full-time•South Highpoint
About this role
Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.
Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.
Become part of our winning team and help us create a world that works better.
TeamViewer is looking for an experienced Customer Success Manager (CSM) to join our Customer Success team. You will act as a functional expert of the TeamViewer Tensor product portfolio.
Manage and oversee the successful deployment to our customers and identify potential for further deployments.
- Coordinate project teams, constantly engage with assigned customers and identify potential for further deployments
- Specify requirements together with the customer and set up a project plan for the implementation of our Tensor solution
- Identify upselling potential with each of your customers
- Deliver training, product demonstrations, or troubleshooting sessions with customers as needed
Requirements:
- 3+ years directly related experience delivering enterprise software solutions
- Degree in computer science, information systems, applied computer science, or similar education in an IT-related field
- Experience working in close customer collaboration, and the ability to effectively communicate at all levels
- Experience advocating for customers and the ability to foster and cultivate relationships with key customers
- Experience with managing projects and programs
- Ability to travel up to 20% to customers or TeamViewer office locations.
What we offer:
- Work location: Hybrid in office in Clearwater, FL
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches
- Open door policy, business casual dress code
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
What you'll do
- The Customer Success Manager will manage the successful deployment of TeamViewer's Tensor product portfolio to customers and identify opportunities for further deployments. They will coordinate project teams, engage with customers, and deliver training and product demonstrations as needed.
About TeamViewer
TeamViewer provides a Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.
In 2005, TeamViewer started in Goeppingen, Germany, with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 640,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world’s largest enterprises—empowering both desk-based employees and frontline workers.
Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction. The company is headquartered in Göppingen, Germany, and employs more than 1,800 people globally.
In 2024, TeamViewer achieved a revenue of around EUR 671 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.
Imprint:
TeamViewer Germany GmbH
Bahnhofsplatz 2
73033 Göppingen
Germany
CEO: Oliver Steil
CFO: Michael Wilkens
CCO: Mark Banfield
CPTO: Mei Dent
Registration: Ulm HRB 534075
VAT: DE245838579
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Frequently Asked Questions
What does a Customer Success Manager - Hybrid, Clearwater, FL do at TeamViewer?
As a Customer Success Manager - Hybrid, Clearwater, FL at TeamViewer, you will: the Customer Success Manager will manage the successful deployment of TeamViewer's Tensor product portfolio to customers and identify opportunities for further deployments. They will coordinate project teams, engage with customers, and deliver training and product demonstrations as needed..
Is the Customer Success Manager - Hybrid, Clearwater, FL position at TeamViewer remote?
The Customer Success Manager - Hybrid, Clearwater, FL position at TeamViewer is based in South Highpoint, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Success Manager - Hybrid, Clearwater, FL position at TeamViewer?
You can apply for the Customer Success Manager - Hybrid, Clearwater, FL position at TeamViewerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.