Patient Administrative Coordinator

Overview

Team Rehab is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia.

Our mission is to provide the best outpatient physical therapy, occupational therapy and speech therapy. We want our patients to enjoy therapy and experience clear improvements in their health. Our clinics receive the highest levels of patient satisfaction and our patients receive the best objectively measurable outcomes. Our strategy, based on excellent quality and patient satisfaction, is gaining momentum. Since opening our first clinic in 2001, we have grown across Michigan and into Illinois, Indiana, Wisconsin, and Georgia. We continue to open additional clinics in order to make physical, occupational and speech therapy even more accessible to our patients, their friends and their families.

Team Rehab believes that employing the best people will provide the best therapy and service to our patients.  Because of this, Team Rehab offers:

• Competitive Pay
• Benefits for Both Full and Part Time Employees!
• FREE Medical Plan!
• Monthly Bonuses
• 401(k) Match
• Excellent Educational Incentives!
• Generous PTO
• Profit Sharing
• Mentorship

The Common Standards all Team Rehabilitation Employees are held to include:

• Never say anything disrespectful about any group, whether they are formally protected by law or not.
• Never use language that another member of staff or patient finds offensive.
• No pictures, signs or the like that a patient or another member of staff finds offensive.
• No discrimination in hiring, training or promotion based on race, religion, national origins, weight, family status, sexual orientation, etc.  None. Never. Ever.

Responsibilities

Team Rehabilitation is seeking that outgoing, dynamic individual to be that all-important first point of contact within our clinic. The ideal candidate would be empathetic to patient conditions and willing to do whatever is needed to help, accommodate, and support the patient’s success in therapy.

Responsibilities:

• Greet patients in a friendly, outgoing manner.  Verify appointment and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits.   May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance-related questions.  Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes.  Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner.  Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in-house research.  This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• ​Respect patient privacy and adhere to any confidentiality policies.

Other Tasks:The Patient Administrative Coordinator must be able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks.  Reports to the clinic director and performs any additional tasks assigned by the clinic director.

Qualifications

• High school graduate or equivalent
• Experience in a patient centered health care position is an advantage, but is not necessary
• Experience in other positions requiring customer contact and service is also useful
• Excellent written and verbal communication skills required
• Must possess solid basic computer skills
• Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce

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