TR
Desktop Support Specialist or Desktop Support Specialist Senior
full-time•Austin•$60k - $77k
About this role
Desktop Support Specialist or Desktop Support Specialist Senior
Requisition ID: req1340
Employment Type: Unclassified Regular Full-Time (URF)
Division: Client Services
Compensation: Depends on Qualifications
Job Closing: 2/22/2026
Location: TRS Headquarters Building 2
1900 Aldrich Street
Austin, Texas, 78723
United States
WHO WE ARE:
The Information Technology (IT) Division lays the foundation for TRS to deliver excellent service experiences across the organization and with our members. We serve with purpose through mentorship and collaboration across a broad variety of teams unified by innovation to create technology and information solutions that have a positive impact on our members’ lives.
We invite you to join one of Austin’s Top Workplaces. TRS offers a best-in-class combination of technology and continuous learning opportunities to equip you to solve problems, expand your knowledge, and create impact for 1 in 20 Texans.
The Desktop Support Specialist performs technical support activities and systems support work. The incumbent will provide first-level & second-level support to the TRS user community for complex PC hardware and software related questions; diagnose, document, and resolve hardware and software issues; install and configure computer systems and applications; and collaborate with other Information Technology (IT) team members to escalate and resolve higher complexity technical issues. This position will proactively work with IT staff and agency employees.
The Desktop Support Specialist Senior performs complex technical support activities and systems support work. The incumbent will provide third level support to the TRS user community for complex PC hardware and software related issues; diagnose, document, and resolve hardware and software issues; install and configure computer systems and applications; provide user training and guidance on supported systems; and provide technical expertise in resolving escalated issues. This position will proactively work with Information Technology (IT) staff and agency employees.
This vacancy will be filled at one of two levels - Desktop Support Specialist or Desktop Support Specialist Sr. Selected applicant will be offered the position that most closely matches their education and experience.
Salary Range
Desktop Support Specialist: $60,027.00 – $71,889.00
Desktop Support Specialist Sr: $62,113.00 – $77,640.00
WHAT YOU WILL DO:
Client Services
•Documents all work performed in a highly detailed and accurate manner.
•Answers and logs TRS user support calls utilizing Service Desk management software.
•Provides support to TRS users on all company-supported applications.
•Troubleshoots PC hardware and software problems with users, determines source and advises on appropriate actions.
•Ensures status is provided to agency users regarding IT related issues and outstanding Client Services calls.
•Escalates trouble calls to senior level staff upon determining that a problem is beyond user’s ability to correct.
•May perform basic onsite audio-visual support with conference rooms for our agency staff, including TV's, projectors and conference room equipment.
•May participate in training sessions, seminars, and other agency conferences and potentially assist with specialist events and board meetings.
•Resolves the most complex technical problems and documents all work performed in a highly detailed and accurate manner.(Senior)
•Teaches and guides users on new and innovative ways in the use of technology to achieve their business needs.(Senior)
•Prioritizes incident and request assignments for Client Services staff.(Senior)
•Provides support to TRS users on all company-supported applications and ensures response times are quick and effective to appropriately resolve requests.(Senior)
•Provides direction to lower level staff in areas of subject matter expertise.(Senior)
•Responsible for the resolution of escalated issues of higher difficulty, referring only the most complex issues to management.(Senior)
Systems Support
•Administers Windows based applications of basic principles, theories, and concepts.
•Performs system management using Active Directory, Group Policy, SCCM, VMware and other agency tools.
•Installs, configures and maintains computers, printers, scanners, laptops, tablets, software, audio/visual equipment and various other technology platforms.
•Designs, creates, maintains and deploys computer images for Windows 10 operating systems and platforms.
•Installs PC hardware and software, operating systems, and other required accessories.
•Updates technical documentation, troubleshooting and user guides in Knowledge Base for team reference.
•Participates in special Information Technology projects as assigned.
•Assists Client Services with desk side trouble calls.
•Maintains building wiring and network port information.
•Performs system management using Active Directory, Group Policy, PowerShell, SCCM, and other agency tools.(Senior)
•Designs, creates, maintains and deploys computer images for a variety of operating systems and platforms (Senior)
•Provides technical expertise on various audio/visual systems and conducts training and support for these systems.(Senior)
•Develops and updates technical documentation, troubleshooting and user guides in Knowledge Base for team reference.(Senior)
•Leads special Information Technology projects as assigned.(Senior)
•Assists Client Services with desk side incidents and requests.(Senior)
•Oversees the daily performance of computer systems.(Senior)
Performs related work as assigned.
WHAT YOU WILL BRING:
Required Education
•High School Diploma or GED.
Required Experience
•Three (3) years of full-time directly related, progressively responsible experience in computer client services, PC desktop support or related experience.
•Five (5) years of full-time directly related, progressively responsible experienced in computer client services, PC desktop support or related experience.(Senior)
•A bachelor's degree in a closely related field may be substituted on an equivalent year-for-year basis.
Required Registration, Certification, Licensure
•None.
Preferred Qualifications
•Bachelor’s degree from an accredited college or university in computer science, information technology or a closely related field.
•Experience assembling, installing, and repairing PC hardware and software.
•Experience with one or more of the following: System Center Configuration Manager, PowerShell scripting, or McAfee Endpoint Encryption.
•Working knowledge of ticketing software and general Client Services best practices and processes.
•Training and/or certification in ITIL v3.
•Experience with video conferencing usage, operator support, A/V troubleshooting and maintenance.
Knowledge of
•The practices, principles, and techniques of computer operations.
•Service Desk management software and general Client Services best practices and processes.
•Microsoft Windows operating systems, Office suites, and general PC hardware and software used in a business environment.
•TV's, projectors and projection systems, media rooms, audio hardware and speakers, A/V control systems.
Skill in
•Listening and offering exceptional customer service with a high level of initiative and follow-through.
•Troubleshooting complex PC hardware and software problems.
•Using a computer in a Microsoft Windows environment with word processing, spreadsheet, and other business software.
•Assembling and disassembling PC hardware.
•Communicating complex technical information via telephone to people of all levels of technical skill and knowledge.
•Planning, organizing, and coordinating work assignments to effectively meet frequent and/or multiple deadlines, handling multiple tasks simultaneously; and managing conflicting priorities and demands.
•Written and verbal communication.
•Resolve issues within time constraints before an audience.
•Assembling and disassembling PC hardware and in installing and configuring Microsoft Office products.
Ability to
•Establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
•Work effectively in a professional team environment.
•Work extended and irregular hours due to internal and external obligations, and travel occasionally for training.
•Perform on-call, evening or weekend work.
Military Occupational Specialty (MOS) Codes:
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty ( https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx ) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at [email protected] with questions or for additional information.
To view all job vacancies, visit www.trs.texas.gov/careers or www.trs.csod.com/careersite.
For more information, visit www.trs.texas.gov.
What you'll do
- The Desktop Support Specialist provides first and second-level support for complex PC hardware and software issues, while the Senior Specialist handles third-level support and escalated issues. Both roles involve diagnosing, documenting, and resolving technical problems, as well as collaborating with IT staff.
About Teacher Retirement System of Texas (TRS)
The Teacher Retirement System of Texas (TRS) is responsible for investing funds under its stewardship and for delivering benefits to members as authorized by the Texas Legislature. Our mission is to improve the retirement security of Texas educators by prudently investing and managing trust assets and delivering benefits that make a positive difference in members’ lives. TRS is a defined benefit plan, with retirement benefits determined by a pre-established formula. The trust fund is sustained principally by three sources-contributions by members during their working careers, contributions by the state, and investment revenues. TRS was founded more than 85 years ago and has $225 billion in assets, making it the largest public retirement system in Texas in both membership and assets. It is the 6th largest public pension plan in the U.S. and is among the 20th largest in the world. The agency serves over 2.1 million people, of which over 1 million are public and higher education members and over 400,000 are retirement recipients and beneficiaries.
The Teacher Retirement System of Texas is constantly growing and looking for bright and talented individuals to join several departments, including Pension Services, Investment Management, Health, Organizational Excellence, IT, Legal and Compliance, and many more. TRS employees work in a culture of trust and collaboration and pride themselves in making a profound impact in the lives of Texas public education teachers. Additionally, TRS has the received the Top Workplaces USA award nearly consistently from 2012-2025, which can be attributed to its great leaders and employees. TRS is truly a great place to work and grow.
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Frequently Asked Questions
What does Teacher Retirement System of Texas (TRS) pay for a Desktop Support Specialist or Desktop Support Specialist Senior?
Teacher Retirement System of Texas (TRS) offers a competitive compensation package for the Desktop Support Specialist or Desktop Support Specialist Senior role. The salary range is USD 60k - 78k per year. Apply through Clera to learn more about the full compensation details.
What does a Desktop Support Specialist or Desktop Support Specialist Senior do at Teacher Retirement System of Texas (TRS)?
As a Desktop Support Specialist or Desktop Support Specialist Senior at Teacher Retirement System of Texas (TRS), you will: the Desktop Support Specialist provides first and second-level support for complex PC hardware and software issues, while the Senior Specialist handles third-level support and escalated issues. Both roles involve diagnosing, documenting, and resolving technical problems, as well as collaborating with IT staff..
Is the Desktop Support Specialist or Desktop Support Specialist Senior position at Teacher Retirement System of Texas (TRS) remote?
The Desktop Support Specialist or Desktop Support Specialist Senior position at Teacher Retirement System of Texas (TRS) is based in Austin, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Desktop Support Specialist or Desktop Support Specialist Senior position at Teacher Retirement System of Texas (TRS)?
You can apply for the Desktop Support Specialist or Desktop Support Specialist Senior position at Teacher Retirement System of Texas (TRS)directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.