About this role
Why Choose TD SYNNEX | Digital Organization:
As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.
Role Overview
The SAP Operations Manager leads day-to-day SAP operational support at TD SYNNEX. This role manages a team of internal staff plus external providers, focusing on operational stability, troubleshooting, and service delivery.
It is a leadership role with strong people, vendor, and process management responsibilities.
Key Responsibilities
People & Vendor Leadership
Lead and support a team of SAP operations specialists and external contractors
Manage capacity, performance, and daily priorities across multiple operational streams
Act as escalation point for operational issues and service disruptions
Manage service providers and ensure delivery against SLAs
SAP Operations (Day-to-Day Support)
Oversee daily SAP operational support across DEV, QAS, and PRD environments
Ensure system stability, availability, and smooth business operations
Coordinate incident resolution and recurring issue prevention
Monitor KPIs and service quality
Batch Scheduling & Transport Control
Oversee batch job scheduling using Redwood (or similar tools)
Coordinate and control SAP transport releases across environments
Ensure structured change execution in collaboration with development teams
Data Archiving & Process Improvement
Coordinate SAP data archiving activities with external providers
Ensure compliance with data retention and operational standards
Drive operational improvements, automation, and simplification
Stakeholder & Strategy Alignment
Work closely with IT Operations leadership and cross-functional teams
Communicate operational risks, priorities, and improvements clearly
Contribute to planning, cost control, and operational roadmap discussions
Experience & Profile
Required
Strong people management experience in IT operations
Proven background in operational support, troubleshooting, and service delivery
Vendor management and stakeholder communication skills
Ability to operate autonomously and make pragmatic decisions
Fluent English
Nice to Have
Exposure to SAP environments (ECC / S4) in an operational context
Experience with workload automation tools (Redwood, Control-M, etc.)
Familiarity with ITIL processes
Experience coordinating transports or archiving activities
What We Offer:
We provide competitive compensation with annual salary reviews.
We value continuous learning and provide a clear progression plan.
Hybrid work (2-3 days at the office per week)
We provide comprehensive benefits including, Life insurance, paid leave, retirement plans, and more.
Certified Workplace Excellence: Work in a certified Great Place to Work.
#LI-LT1
Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Other facts
About TD SYNNEX
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.
At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
What you'll do
- The SAP Operations Manager leads day-to-day SAP operational support and manages a team of specialists and external contractors. Key responsibilities include overseeing operational stability, troubleshooting, service delivery, and vendor management.
Ready to join TD SYNNEX?
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