About this role
Why Choose TD SYNNEX
As a Fortune 500 global corporation operating in over 100 countries, TD SYNNEX values its diverse workforce of more than 22,000 employees. As the world’s largest IT distributor, our mission is to deliver top‑tier technology solutions that help businesses and individuals navigate the digital world safely and efficiently.
At our core, we are a company that cares. We are committed to being a diverse and inclusive employer of choice, and a responsible corporate citizen.
Our employees consistently tell us that TD SYNNEX is a great place to work because of our strong team environment, the family‑like feel of the organization, the flexibility we offer, and the genuinely supportive nature of our managers and colleagues. We support one another, collaborate closely, and encourage continuous learning through dedicated platforms, structured development plans, and hands‑on knowledge sharing.
Job Purpose
The Cloud Business Support role is essential to ensuring smooth operations within the TD SYNNEX Cloud Marketplace, used across EMEA to manage and purchase cloud services.
You will provide operational support, help resolve issues, and assist internal business teams with platform‑related questions. This position sits between business and IT, making it ideal for someone who is analytical, logical, customer‑focused, and eager to learn more about cloud environments.
Responsibilities
Managing and resolving tickets related to cloud marketplace issues;
investigating and correcting order or platform errors;
supporting business teams with platform‑related functional questions;
coordinating with sales teams and internal stakeholders across EMEA;
maintaining clear communication with business units;
performing Excel‑based tracking and operational tasks;
documenting processes relevant to daily operations;
identifying recurring issues and contributing to continuous improvement.
What We Are Looking For
Strong English communication skills;
basic proficiency in Excel and comfort working with data;
logical and analytical thinking; patience and a customer‑focused approach;
willingness to learn cloud concepts;
ability to work in a diverse international environment;
experience in customer service, operational support, or sales is a plus;
general understanding of cloud services is helpful;
additional European languages are appreciated;
open‑mindedness and ability to collaborate in a multicultural team.
What We Offer You
Comprehensive private health and life insurance to keep you covered.
Hybrid work model working 2 days in the office
Tailored salary perks covering transportation, meals, learning and childcare needs.
Special rates on gym memberships through Wellhub.
On‑site physiotherapist at the office.
Mental health support, including online therapy with LEAD and wellness programs through Wellhub (iFeel, Calm…).
Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.
A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.
"At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required."
#LI-SV1
#LI-HYBRID
Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Other facts
About TD SYNNEX
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.
At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
What you'll do
- The role involves managing and resolving tickets related to cloud marketplace issues, investigating errors, and supporting internal business teams with platform-related functional questions across EMEA. Responsibilities also include coordinating with sales teams, maintaining clear communication, performing Excel-based tracking, and documenting operational processes.
Ready to join TD SYNNEX?
Take the next step in your career journey