About this role
Key Objectives :
Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy
Responsibility :
• Ensure amounts collected from the customer are deposited in the branch within the specified timeline
• Ensure feedback from collection activity is properly updated in Collection System
• Adherence to Code of Conduct always
• Timely reporting of service issues to the supervisor
• Follow all related procedures/documentation wherever applicable
• Timely completion of all training requirements – annual refreshers, e-learnings, product refreshers etc.
• Closure of all customer escalations within applicable TAT
• Maintenance and timely update of the legal MIS
• Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
• Timely implementation of legal tools
• Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
• Ensure that all the accounts are managed in a manner so that:
• Defined timelines are met
• Appropriate approvals are in place
• Continuous feedback given to the local Credit team
• Maintain relations with the law enforcement agencies for effective recovery of dues
• Ensure documentation of Foreclosure files as per checklist
• Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
• Maintain stock of property as per applicable processes
• Maintain periodic Asset verifications reports.
• Ensure timely update of records for accountholder's change of contact details
• Achieve targeted results through interface with internal as well as external stakeholders
• Conduct periodic Collection Agency Audit
• Exercise adequate control over Agency performance in terms of
• Recruitment & training of field collectors
• Managing agency and field collector productivity
Qualification - Post Graduate/Graduate in any discipline
Other facts
About Tata Capital
Tata Capital Limited is a subsidiary of Tata Sons Limited. The Company is registered with the Reserve Bank of India as a Core Investment Company and offers through itself and its subsidiaries fund and fee-based financial services to its customers, under the Tata Capital brand.
As a trusted and customer-centric, one-stop financial services provider, Tata Capital caters to the diverse needs of retail, corporate and institutional customers, across various areas of business namely the Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans and distribution and marketing of Tata Cards. Tata Capital has over 500+ branches spanning all critical markets in India.
What you'll do
- The manager is responsible for achieving collections targets while ensuring adherence to SOPs and legal norms. They will maintain relationships with law enforcement and manage documentation related to foreclosure and compliance.
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