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Tata Capital
Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Hosur - RK Nagar - CSE
full-time•Hosur

Summary

Location

Hosur

Type

full-time

Company links

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About this role

Role Description: Customer Service Executive 
Title: Customer Service Executive 
Level:  Executive
Reports to: Sales Manager
Section: Sales – Vehicle Finance 
Department: Sales
Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction

Key Accountabilities:

Lead Generation

  • Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries
  • Cross-selling product offerings to customers
  • Educates customer with information to build their understanding of issues and capabilities
  • Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

  • Maintaining relationship with assigned dealer

Deal Processing 

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
  • Internal Stakeholder Management
  • Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:  

  1. Units Disbursed 
  2. 1st EMI Resolution
  3. RC Collection
Qualification: Any Graduate
Experience: 0-2 years’ work experience only in Vehicle Sales  

Skills & Competencies

Functional Competencies

  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge 
  • Analytical Skill 
  • Product Knowledge

Behavioural Competencies

  • Execution Excellence
  • Customer Centricity

 

 

Hiring Parameters: 

  1. Should be comfortable to move in the market
  2. Should have learning attitude
  3. Should have bike and license
  4. Should have good knowledge of RTO
  5. Should have product knowledge 
 

 

 

Other facts

Tech stack
Communication Skill,Negotiation Skill,Market/Industry Knowledge,Analytical Skill,Product Knowledge,Execution Excellence,Customer Centricity

About Tata Capital

Tata Capital Limited is a subsidiary of Tata Sons Limited. The Company is registered with the Reserve Bank of India as a Core Investment Company and offers through itself and its subsidiaries fund and fee-based financial services to its customers, under the Tata Capital brand.
As a trusted and customer-centric, one-stop financial services provider, Tata Capital caters to the diverse needs of retail, corporate and institutional customers, across various areas of business namely the Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans and distribution and marketing of Tata Cards. Tata Capital has over 500+ branches spanning all critical markets in India.

Team size: 5,001-10,000 employees
LinkedIn: Visit
Industry: Financial Services
Founding Year: 2007

What you'll do

  • Customer Service Executives are responsible for managing customer relationships and generating leads for vehicle finance. They also handle deal processing and maintain relationships with dealers.

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Frequently Asked Questions

What does a Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Hosur - RK Nagar - CSE do at Tata Capital?

As a Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Hosur - RK Nagar - CSE at Tata Capital, you will: customer Service Executives are responsible for managing customer relationships and generating leads for vehicle finance. They also handle deal processing and maintain relationships with dealers..

Why join Tata Capital as a Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Hosur - RK Nagar - CSE?

Tata Capital is a leading Financial Services company.

Is the Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Hosur - RK Nagar - CSE position at Tata Capital remote?

The Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Hosur - RK Nagar - CSE position at Tata Capital is based in Hosur, Tamil Nadu, India. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Hosur - RK Nagar - CSE position at Tata Capital?

You can apply for the Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Hosur - RK Nagar - CSE position at Tata Capital directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Tata Capital on their website.