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Overnight Trade Desk Representative
full-time•Chicago•$70k - $90k
About this role
<p data-local-id="1d31dd95-1f2c-4a98-8bc3-c54917b05ba0" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Company Name: </strong>tastytrade<br><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Role: </strong>Overnight/Swing Shift Trade Desk Representative<br><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Location: </strong>On-site to start, transitioning to 3 days/week in office (manager-determined). Remote work considered for experienced candidates outside Chicagoland/NW Indiana.<br><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Reports to: </strong>Head of Client Brokerage Services<br><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Licensure Required: </strong>FINRA SIE, Series 7 and 63 Certified + FINRA Series 3 preferred (or willing to obtain within 60 days of start date)</p>
<p data-local-id="1d31dd95-1f2c-4a98-8bc3-c54917b05ba0" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []">As an Overnight Trade Desk Representative at tastytrade, you will be responsible for providing essential 24-hour trading support and risk monitoring for tastytrade customers during US market overnight hours. You will serve as the key overnight presence for futures and futures options, extended-hours and 24/5 stock trading, cryptocurrencies, customer position risk, firm risk, and fraud surveillance. You will also work on the forefront of newly released products that trade around-the-clock. You must be comfortable with working independently and handling various position and order-related inquiries, resolving trade disputes, conducting customer risk callouts for overnight risk events, and acting as the main point of contact for urgent customer issues during overnight and early morning hours. This role requires a deep understanding of derivatives, strong problem-solving skills under pressure, and the ability to make sound independent decisions in a fast-paced environment.</p>
<p data-renderer-start-pos="1260" data-local-id="af9204f850b1"><strong data-renderer-mark="true">Available Shifts: </strong>Standard shift is 10pm-7am<strong data-renderer-mark="true"> </strong>(must be open to swapping to the swing (5pm-2am) to cover for sick/vacay coverage or if we need to shift due to volume)</p>
<ul>
<li style="font-weight: bold;"><strong>Overnight Shift: Sunday - Thursday (to Friday Morning), 10:00 PM - 7:00 AM CT</strong></li>
<li data-renderer-start-pos="1281" data-local-id="89b3ddbcf456">Swing Shift: Sunday - Thursday (to Friday Morning), 5:00 PM - 2:00 AM CT</li>
</ul>
<p><strong>What You'll Do:</strong></p>
<p data-renderer-start-pos="1605" data-local-id="7165bc23802e"><strong data-renderer-mark="true">Trading Support & Execution</strong></p>
<ul>
<li data-renderer-start-pos="1636" data-local-id="385bcbfb3c4b">Support futures, futures options, 24-hour broad-based index options, and 24-hour stock trading (extended hours and overnight sessions)</li>
<li data-renderer-start-pos="1774" data-local-id="546e82c743aa">Handle complex multi-leg orders and resolve execution errors</li>
<li data-renderer-start-pos="1838" data-local-id="9b94b93d6501">Analyze customer positions and identify risk exposure</li>
</ul>
<p data-renderer-start-pos="1895" data-local-id="cd517810160f"><strong data-renderer-mark="true">Risk Monitoring & Customer Protection</strong></p>
<ul>
<li data-renderer-start-pos="1936" data-local-id="fb971ff9cc24">Monitor customer account risk during overnight sessions, identifying accounts approaching margin deficiencies or potential excessive risk</li>
<li data-renderer-start-pos="2077" data-local-id="fdc08c6a13e4">Perform proactive callouts to customers with excessive risk from overnight events (news events, economic data, geopolitical developments)</li>
<li data-renderer-start-pos="2218" data-local-id="827b2859ae9e">Conduct real-time firm risk surveillance for concentrated positions or unusual activity</li>
<li data-renderer-start-pos="2309" data-local-id="ddd90b9c4394">Escalate critical situations to Margin and Risk team with detailed analysis</li>
</ul>
<p data-renderer-start-pos="2388" data-local-id="a34492bd3511"><strong data-renderer-mark="true">Operations & Problem Solving</strong></p>
<ul>
<li data-renderer-start-pos="2420" data-local-id="8a4fc7d1aba3">Serve as primary contact for urgent overnight customer issues</li>
<li data-renderer-start-pos="2485" data-local-id="323fde982bd1">Provide detailed shift handoff reports on trading activity, risk events, and action items</li>
<li data-renderer-start-pos="2578" data-local-id="e0274014e239">Work independently with minimal supervision, making sound decisions using established policies</li>
<li data-renderer-start-pos="2676" data-local-id="e3ccfce52273">Coordinate with Technology, Compliance, Banking, and Margin teams on overnight incidents</li>
</ul>
<p data-renderer-start-pos="2768" data-local-id="c3cc345ad289"><strong data-renderer-mark="true">Platform & Technical Support</strong></p>
<ul>
<li data-renderer-start-pos="2800" data-local-id="7e0663c76ea3">Assist with account management, deposits, withdrawals, and crypto transfers</li>
<li data-renderer-start-pos="2879" data-local-id="7159e31941c0">Troubleshoot order entry, connectivity, and technical issues</li>
<li data-renderer-start-pos="2943" data-local-id="883f8657ce1e">Educate customers on trading mechanics and risk management</li>
</ul>
<p id="Who-you-are" data-local-id="74e2ab69-71e6-4c03-91dd-371bb9d68e65" data-renderer-start-pos="3005"><strong>Who You Are:</strong></p>
<ul>
<li data-renderer-start-pos="3031" data-local-id="efd755331bd2"><span data-highlighted="true" data-vc="highlighted-text">FINRA</span> <span data-highlighted="true" data-vc="highlighted-text">SIE</span>, Series 7, 63, and 3 Certified</li>
<li data-renderer-start-pos="3075" data-local-id="cb408a3d5fbf">3-5 years in high-volume customer service, trading operations, or trade desk role</li>
<li data-renderer-start-pos="3160" data-local-id="62424baafac6">3-5 years of hands-on experience with options, futures, and futures options</li>
<li data-renderer-start-pos="3239" data-local-id="ba92fa7b0811">Deep understanding of derivatives execution, pricing models, and Greeks</li>
<li data-renderer-start-pos="3314" data-local-id="a05fcbb7d638">Strong risk management skills using risk screening tools</li>
</ul>
<p data-renderer-start-pos="3374" data-local-id="1d6a7168d252"><strong data-renderer-mark="true">Essential Skills:</strong></p>
<ul>
<li data-renderer-start-pos="3395" data-local-id="d0b3cd330b79">Proven ability to work independently with minimal supervision</li>
<li data-renderer-start-pos="3460" data-local-id="4a1c5b90bae4">Experience conducting risk callouts in high-stress situations</li>
<li data-renderer-start-pos="3525" data-local-id="d32df32e88c7">Knowledge of Regulation T, portfolio margin, and SPAN methodologies</li>
<li data-renderer-start-pos="3596" data-local-id="1644cd566538">Familiarity with extended hours trading (pre-market, 24-hour, after-hours)</li>
<li data-renderer-start-pos="3674" data-local-id="4496636edc28">Excellent communication skills across phone, email, and chat</li>
<li data-renderer-start-pos="3738" data-local-id="3f77f35ccc46">Proficient with Salesforce, Slack, and Microsoft Products</li>
</ul>
<p data-renderer-start-pos="3799" data-local-id="3f41f7c12d6d"><strong data-renderer-mark="true">Personal Attributes:</strong></p>
<ul>
<li data-renderer-start-pos="3823" data-local-id="e8861b30778d">Self-motivated with strong ownership and accountability</li>
<li data-renderer-start-pos="3882" data-local-id="3521903c9617">Calm under pressure during market volatility and crisis situations</li>
<li data-renderer-start-pos="3952" data-local-id="202fe0fa6c95">Diplomatic when delivering difficult messages (margin calls, liquidations)</li>
<li data-renderer-start-pos="4030" data-local-id="c05b98bae379">Flexible and adaptable to changing overnight market conditions</li>
<li data-renderer-start-pos="4096" data-local-id="1c03f912a15a">Committed to an overnight schedule (Sunday-Thursday) with a minimum 1-year commitment before day-shift consideration</li>
<li data-renderer-start-pos="4216" data-local-id="d86c181c4256">Overall, a dependable and trustworthy individual</li>
</ul>
<p><strong><span data-contrast="none">Company Perks/Benefits:</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="none">Performance Bonuses</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Stock Purchase Options</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">401k Plan</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Medical/Dental/Vision Benefits</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Continued Education Support</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">10 Paid Sick Days</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Gym Membership Reimbursement</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Commuter Benefits</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Pet Insurance</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Wellness & Mental Health Programs</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Charitable Donation Matching</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Two Paid Volunteer Days Off</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Daily catered lunch when in the office</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Full kitchen with snacks and beverages</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">In-building gym</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Shuttle to/from Metra</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Salary Range:</span></strong><span data-contrast="auto"> $70,000 - $90,000 </span> <br><em><span data-contrast="auto">The actual salary offered will be based on the candidate's level of experience and qualifications</span></em><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></p>
<p><strong><span data-contrast="auto">Discretionary performance bonus:</span></strong><span data-contrast="auto"> 8-12% of</span><span data-contrast="auto"> base salary based on individual and company performance </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">About IGNA + tasty </span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">IG North America is home to tastytrade, tasty</span><em><span data-contrast="auto">live</span></em><span data-contrast="auto">, tastyfx, and tastycrypto—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a global fintech leader with 50+ years of experience. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tasty</span><em><span data-contrast="auto">live</span></em><span data-contrast="auto"> providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">Location: </span></strong><span data-contrast="auto">Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">tastytrade | tasty</span></strong><strong><em><span data-contrast="auto">live</span></em></strong><strong><span data-contrast="auto"> | tastyfx | tastycrypto</span></strong> <br><span data-contrast="auto">1330 W Fulton Market, Chicago, IL 60607 </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">*Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! </span></p>
What you'll do
- Provide essential 24-hour trading support and risk monitoring for customers during US market overnight hours. Handle various position and order-related inquiries and act as the main point of contact for urgent customer issues.
About tastytrade
Here at tastytrade Inc. (previously known as tastyworks Inc.), we give you every edge possible to help you succeed on your own. We believe that controlling your own money can be more rewarding than relying on money managers or robo-advisors. Our powerful technology, low pricing, and commitment to world-class support empower you to do it yourself.
Learn more at tastytrade.com
Ready to join tastytrade?
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Frequently Asked Questions
What does tastytrade pay for a Overnight Trade Desk Representative?
tastytrade offers a competitive compensation package for the Overnight Trade Desk Representative role. The salary range is USD 70k - 90k per year. Apply through Clera to learn more about the full compensation details.
What does a Overnight Trade Desk Representative do at tastytrade?
As a Overnight Trade Desk Representative at tastytrade, you will: provide essential 24-hour trading support and risk monitoring for customers during US market overnight hours. Handle various position and order-related inquiries and act as the main point of contact for urgent customer issues..
Is the Overnight Trade Desk Representative position at tastytrade remote?
The Overnight Trade Desk Representative position at tastytrade is based in Chicago, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Overnight Trade Desk Representative position at tastytrade?
You can apply for the Overnight Trade Desk Representative position at tastytradedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.