We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Job Title: Training Manager
Location: Jacksonville, FL - onsite
Primary Purpose: The Training Manager is responsible for designing, implementing, and managing network-wide training programs that support operational excellence and leadership development across large-scale fulfillment centers. This role ensures that all employees—from hourly associates to leadership teams—receive effective, consistent, and engaging training that drives performance and compliance. The Training Manager will also oversee the structural design of training frameworks and manage a team of hourly trainers across three fulfillment centers.
This role will report directly to our Sr Director of Engineering.
The successful individual will leverage their proficiency in Training Management to...
Training Program Development & Delivery
Design and implement operational training programs for fulfillment center processes, safety, and compliance.
Develop leadership training initiatives to support career growth and succession planning.
Create and maintain structured training frameworks, including SOPs, learning paths, and competency models.
Team Management
Directly manage training staff across three fulfillment centers, ensuring alignment with company standards.
Provide coaching, performance feedback, and professional development for training team members.
Network-Wide Support
Collaborate with operations leadership to identify training needs and performance gaps.
Standardize training content and delivery methods across all sites for consistency and scalability.
Monitor and report on training effectiveness using KPIs and feedback mechanisms.
Support sustainability efforts through creation of educational materials.
Help develop training programs to support performance for associates and leaders
Contribute to Lean initiatives with leadership training in 5S, Continuous Improvement and Audit programs
Ability to travel between fulfillment centers as needed (Jacksonville, Las Vegas, and West Chester)
Continuous Improvement
Stay current on industry best practices and incorporate innovative training solutions.
Utilize technology and learning management systems (LMS) to enhance training delivery and tracking, such as Brainshark and We are Learning.
The accomplished individual will possess...
Bachelor’s degree in Human Resources, Business, EHS, or related field, or work equivalent experience
5+ years of experience in training and development, preferably in a high-volume operational environment.
Strong leadership and team management skills with experience supervising multi-site teams.
Excellent communication, presentation, and organizational skills.
Proficiency in LMS platforms and Microsoft Office Suite; experience with e-learning tools is a plus.
Effectively able to manage multiple projects and conflicting priorities
An outstanding professional will have...
Experience in fulfillment, logistics, or manufacturing environments.
Knowledge of adult learning principles and instructional design methodologies.
Experience operating and certifying others on PIT equipment.
Our Competencies for All Employees
Our Competencies for All People Managers
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/
Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work and expand the bounds of possibility. Learn about our iconic brands: tapestry.com/our-brands
We’ve grown by finding people dedicated to the dream all over the world. We hold ourselves to high standards in every material and process, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we bring together magic and logic in our craft. Find out about our people and employer priorities: tapestry.com/responsibility/our-people
The result is that we stand taller together, elevating the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible. See our values and commitments to support our people, communities and planet: tapestry.com/responsibility
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Please Be Advised - Recruitment Scams: Tapestry and its brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. If you find a job posting on a third-party job site, such as LinkedIn, please know that a legitimate posting will direct you to our careers site to apply. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or phone call, with a Recruiter and/or company employee(s). Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, please visit the Federal Trade Commission website: https://www.consumer.ftc.gov/articles/0243-job-scams
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