Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

ob Title: Barista 

Primary Purpose: To prepare and serve coffee and food in our Coach Coffee Shops. This position will be responsible for customer service, which will include taking orders, recommending drinks or food items and ensuring a positive customer experience. Tasks will include operating coffee machines and maintain cleanliness. Must have knowledge of different coffee types, brewing methods and customization options to meet customer preferences.
 
The successful individual will:

•    Guest Engagement: Great and assist guests with warmth and authenticity that makes them feel welcomed and look for cues on how we may make their experience fun and memorable.

•    Product Knowledge: Maintain deep knowledge of menu merchandise, and Coach brand heritage to seize opportunities to share the craft & quality in all of our products.

•    Selling Skills: Meet individual and store sales goals by sharing our different beverages, food, and merchandise options. Identify opportunities to enhance guest experience through customization (e.g., alternative milks, extra shots, larger sizes) and ensure their awareness of limited availability items. 

•    Visual Standard: Support floor sets, replenishment, and visual merchandising standards.

•    Operational Excellence: Maintain a clean, organized, and stocked workplace, ensuring proper sanitation and food safety standards are always followed. Operate espresso machines, grinders, and ovens to prepare and serve handcrafted beverages following recipe standards and customer preferences. 

•    Team Collaboration: Work closely with team members to solve problems and ensure a seamless guest experience. Support team goals by sharing selling strategies and celebrating wins together. 

The accomplished individual will possess...
•    Prior experience as a barista or in a café setting is preferred 
•    Strong communication and customer service skills
•    Basic math skills for handling transactions and managing cash
•    Available to work flexible hours/shifts that may include early mornings, evenings, weekends and holidays

Skills & Abilities Required:

•    Ability to work in a faced paced environment
•    Ability to stand for extended periods
•    Can lift and carry items up to 25 lbs
•    Effective client service skills
•    Proven organizational skills
•    Proven ability to work with food & beverage operating systems
•    Strong interpersonal skills
•    Work as part of a team and build relationships 
 

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Coach at www.coach.com.

Work Setup

BASE PAY RANGE $16.00 TO $18.00 Hourly
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.