About this role
Tao Group Hospitality offers competitive benefits for all full-time team members such as:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Employee Assistance Program
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off and much more!
The Retail Manager is responsible for driving the overall strategy, optimization, and performance of Tao Group Hospitality’s retail operations across Nightlife and Daylife venues in Las Vegas. This role oversees daily retail operations while maintaining a strong focus on revenue growth, inventory optimization, guest experience, and team development. The Retail Manager leads by example, ensuring brand standards are upheld in high-energy, high-volume environments and that retail operations consistently support the overall guest experience.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Develop and execute retail strategies that maximize sales, profitability, and brand alignment
- Optimize inventory management, visual merchandising, and operational processes
- Deliver exceptional guest experiences through elevated service and product knowledge
- Lead, train, and motivate retail team members in fast-paced Nightlife and Daylife settings
- Develop and execute retail sales strategies aligned with Nightlife and Daylife business goals
- Analyze sales trends, guest behavior, and inventory performance to drive continuous improvement
- Optimize product assortment, pricing, and merchandising to maximize revenue and minimize shrink
- Partner with internal teams and external retail partners to ensure timely inventory flow and accuracy
- Oversee daily retail operations, opening/closing procedures, and overall store readiness
- Anticipate and accommodate guest needs while delivering elevated, hospitality-driven retail service
- Actively engage with guests to drive sales and enhance brand connection
- Address guest questions, concerns, and issues promptly and professionally
- Ensure the retail space is clean, organized, and visually compelling at all times
- Ensure proper cash handling, payment card procedures, and end-of-shift financial reconciliations
- Conduct frequent inventory audits, cycle counts, and damage/loss reporting
- Maintain secure handling of all merchandise, showcases, safes, and storage areas at all times
- Ensure compliance with company policies, procedures, and brand standards
- Lead, coach, and develop retail team members through training, feedback, and example
- Foster a positive, professional, and collaborative team environment
- Conduct and participate in pre-shift meetings, trainings, and departmental communications
- Receive, ship, and reconcile inventory with retail partners as needed
- Report all breakage, damage, or operational issues immediately to leadership
- Maintain general knowledge of Tao Group Hospitality, retail partners, and supporting hotel environments
- Support cross-functional collaboration with venue operations, security, and hotel partners
- Assist and/ or complete additional tasks as assigned.
EDUCATION/WORKING KNOWLEDGE:
- Minimum 3 years of retail management experience, preferably in luxury, nightlife, hospitality, or high-volume environments
- Strong background in retail strategy, sales optimization, and inventory management
- Proven leadership skills with the ability to motivate and develop teams
- Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to write, read, and verbally communicate
- Must have strong problem-solving skills
- Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 75 lbs. with or without assistance
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- 5-25% Local Travel (United States)
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Other facts
About Tao Group Hospitality
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more.
Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.
What you'll do
- The Retail Manager is responsible for driving the strategy and performance of retail operations across Nightlife and Daylife venues. This includes overseeing daily operations, optimizing inventory, and ensuring exceptional guest experiences.
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