About this role
Facilitates the smooth running of the nursing unit by performing a broad range of clerical duties; transcribes medical orders, maintains medical records, communicates effectively, and assists in providing a safe and efficient unit. Ensures the accuracy and efficiency of registration of patients for outpatient procedures and in-house admissions.
Essential Functions
· Greet patients and visitors warmly, ensuring a welcoming atmosphere.
· Answer questions regarding services, policies, and procedures, providing accurate information.
· Act as a liaison between patients, families, and medical staff, relaying messages and updates as needed.
· Assist in scheduling appointments, coordinating admissions, and managing patient flow within the unit.
· Address and resolve patient concerns or complaints promptly and professionally, escalating issues to management when necessary.
· Maintain a calm demeanor in high-pressure situations, ensuring patient needs are prioritized.
· Perform clerical duties such as filing, data entry, and maintaining patient records in accordance with HIPAA regulations.
· Assist with insurance verification and billing inquiries, ensuring patients understand their coverage and financial responsibilities.
· Work collaboratively with nursing staff, physicians, and other departments to ensure efficient patient care and service delivery.
· Participate in unit meetings and training sessions to enhance knowledge and skills related to customer service and patient care.
Education
High School Diploma Or
GED
Certification
Basic Life Support (BLS) American Red Cross or American Heart Association
Other facts
About Tampa General Hospital
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
What you'll do
- The Unit Customer Service Rep facilitates the smooth operation of the nursing unit by performing clerical duties and assisting with patient registration and admissions. They act as a liaison between patients, families, and medical staff, ensuring effective communication and addressing patient concerns.
Ready to join Tampa General Hospital?
Take the next step in your career journey