About this role
Coordinate the clinical encounters of patients, including clinical appointments, authorizations and surgery scheduling. Will serve as primary administrative contact for patients, facilitating patient needs with care team. Ensures optimized clinic schedule for providers, including template management, guidelines and working with Medical Assistants to ensure patients are scheduled appropriately. Works closely with Revenue Cycle Operations to facilitate both authorizations and co-pay/co-insurance notification and collection.
Required:
• High School Diploma or Equivalent
Work Experience and Additional Information
• Minimum 1-2 years experience in a clinical setting - Required
• Background in medical field, e.g. MA, etc - Preferred
Key Accountabilities
• Coordinates all surgical services activities, including referral coordination, working closely with Revenue Cycle Operations to facilitate both authorizations and co-pay/co-insurance notification and collection, scheduling and rescheduling (canceling of a clinic day or Surgery/
Procedural day), up through time of surgery completion to ensure there are no gaps that will impact surgical timing
• Complete any orders needed for surgeries and/or procedures and track the orders (labs, testing, etc.) and schedules through completion
• Track and maintain the providers’ schedule in respect to the surgery’s and/or procedures and assign allocated operating room blocks to maximize the number of surgeries
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care
Other facts
About Tampa General Hospital
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
What you'll do
- Coordinate clinical encounters for patients, including appointments and surgery scheduling. Work closely with the care team and Revenue Cycle Operations to ensure smooth operations and optimal patient experience.
Ready to join Tampa General Hospital?
Take the next step in your career journey