About this role
Job Summary
The Svc Now Analyst Sr acts as a key facilitator between the business, IT, and project team to assist in improving processes, development efforts, services and tools using data analytics to gather business, technical, and functional requirements, document processes and workflows, and deliver data-driven recommendations and solutions.
Core Responsibilities
- Work as a key person in the dashboard, reporting, and analytics areas of ServiceNow, navigate and manage demands, and build platform solutions that will meet and help transform business processes.
- Perform day-to-day administration of these areas and manage life cycle upgrades as part of the team.
- Identify and execute platform enhancements to maximize the value proactively, provide input into roadmaps and continual improvement plans for this area.
- Stay abreast of new features and functionality, playing a role in driving continual improvement.
- Perform design, implementation, regular problem solving, maintenance and support for reports, dashboards, and performance analytics within ServiceNow.
- Bachelor's Degree in HR, Info Systems, Business, Communication, and/or other related field
- 4 + years of experience creating reports, dashboards, and performance analytics reports within ServiceNow as a primary role
- Experience gathering requirements from stakeholders
- Experience interpreting and authoring ServiceNow ACLs, custom report components, database views, and report functions
- An equivalent combination of education and years of experience
Other facts
About Tampa General Hospital
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
What you'll do
- The Service Now Analyst Sr. acts as a facilitator between business, IT, and project teams to improve processes and tools using data analytics. Responsibilities include managing dashboards, reporting, and analytics within ServiceNow, as well as performing administration and identifying platform enhancements.
Ready to join Tampa General Hospital?
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