About this role
The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.
High School Diploma or Equivalent
2 years of Front Desk experience in healthcare
Approved medical terminology certification or med term course completion
Key Accountabilities:
- Receives and tracks patient referrals including working with other specialties to confirm patient visits, as well as investigates any incomplete referrals for timely processing
- Works with clinical staff to ensure a timely and appropriate appointment is scheduled
- Obtains authorizations required for patient visits, procedure, surgeries and medication to be approved by payer
- Reviews and addresses messages related to patient referrals to allow for timely scheduling of visits
- Develops and maintains an effective and accurate filing system for the department
- Identifies and routes patient appointment information to the correct recipient via computer database and/or telephone calls
- Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
- Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care
Other facts
About Tampa General Hospital
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
What you'll do
- The Referral Specialist is responsible for providing excellent customer service to physicians and patients referred for appointments at USF Health. They track patient referrals, ensure timely scheduling, and maintain communication with clinical staff and patients.
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