About this role
This position performs a wide range of complex clinical and administrative support duties for programs and services at USF Health exercising a high level of independent judgment and decision making. Acts as a liaison between patients and providers, including scheduling procedures and clinical appointments, counseling on preparations for procedures and discussing test results with patients. This role involves substantial patient interaction with an emphasis on patient satisfaction and patient access.
Required:
• High School Diploma
Work Experience and Additional Information
• Experience in a clinical setting - Required
• Medical Assistant certification - Preferred
Duties & Responsibilities
• Assists the Director by serving as the point person in the management of day to day operations and coordination of patients plan of care using independent judgment and decision making
• Acts as primary contact for executive wellness patients, facilitating patient needs with care team providing excellent customer service
• Provides clinical and administrative support to leadership team and providers for support in day-to-day and overall goals/initiatives
• Serves as the concierge/patient advocate responsible for the development of patient agendas as well as coordination and execution of the client visit at an exemplary level
• Handles large amounts of sensitive and confidential information working directly with administrators, physicians as well as clients/patients assisting in the orchestration of a plan of care for clients/patients who require continuing medical support via USF Health ensuring compliance and accuracy
• Works closely with Revenue Cycle Operations to create invoices for services rendered.
• Partners with local contracted companies to ensure continuity of care based on contract outline.
Other facts
About Tampa General Hospital
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
What you'll do
- The Program Assistant will manage day-to-day operations and coordinate patient care plans while providing clinical and administrative support. They will act as the primary contact for executive wellness patients, ensuring excellent customer service and facilitating communication between patients and care teams.
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